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Hi I'm with the post office on ADSL 1, but after receiving a book in the post saying they are moving to faster ADSL 2, with NO mention that they are going LLU on Talktalk hardware and that i�m being slammed, i need to move before 2 Sep.
Okay this is the problem I�ve been at this address and on ADSL 1 for about 8 years, the first 2 years with entanet isp and BT phone line at 7 sync rate (can�t remember the full rate) and download at 6.5Mbs rock solid.
I had a problem where the sync was still 7 but the download was 0.2, it was fixed by moving my copper pair in the street cab.
later i moved to the post office and when i was up and running with them and with the fix, i was syncing at 8128Mbit (448 down) with a rock solid download at 7.1Mbits for almost 5 years.
Line Stats
Connection Speed 8128 Kbps 448 Kbps Line Attenuation 30.6 dB 15.5 dB Noise Margin 10.9 dB 25.0 dB
DSL Connection Rate 8.13 Mbps (DOWN-STREAM), 0.45 Mbps (UP-STREAM) IP Profile 7.15 Mbps.
About 6 months ago, we started to have slowdown, for a few days then back to normal. but 6 weeks ago, the speed dropped right down to between 0.3Mbits - 3.6Mbits, came back to 7.1 for 5 days then dropped again, and is now stuck very low. (syne rate never drops)
the line stats are still the same.
The thing is when i go to a isp�s availability checker, it always said your line can do fibre at 48Mbits, or ADSL 1 at 8Mbits, or ADSL 2 at 18Mbits (said this for years)
now they say my line can only do ADSL 2 1Mbit !
We had a engineer out 2 weeks ago, who confirmed it was not our side, and cleaned the wires in the poll junction box that's on our wall. (we have no extensions and it�s cats all the way, and the router is arms length from the poll junction box) he confirmed that my router was syncing to the exchange at 8128 and my brass was max for ASDL1.
i did a BT wholesale speed test again and it was still low, he left without looking at the cab or going in to the exchange, saying it might be my isp (it�s not as they are giving us full speed top the exchange)
we now have a engineer coming out tomorrow, but what's the point if they don�t look at the cab or exchange.
also for most of the time I've had the problem the plusnet exchange status checks has shown 20cn as not working as it should, and about the same time as the speed popped up to full, it went from amber to green on 2cn. it�s still on green but is weeks out of date now.
i must get this fixed now as i must move before the 2nd or Sep as i want to stay on BTW.
I've been using computers for 30+ years and setting up peoples Lans and building PC�s for years, so i know how to look after my side of the network.
even so it�s cost me £100 to prove to my isp that it�s not my router or cat6�s, switch�s and so on (all new router and cats)
We have loads of pc�s with windows and Linux, and have done the new router to socket, and new cat6 to pc only to rule out any home side problem.
What i think...
1) Junction box no cover for years and heavily corroded (bt came out about 2 months ago to fit a line to someone and ignored this because he was on contract)
2) Same old street cab fault
3) BTW have moved us as we are only ADSL1 to make room for ADSL2 or fibre, and are letting ADSL1 die (looks like this with 20CN problems for over 6 months with no fix at all) (That's also what a BT CS sales rep and 1 PO CS lad said too)
4) Faulty hardware at the exchange, but won't do anything as the PO are moving from them in 2 weeks and are letting ADSL1 go.
BTW are saying line only 1meg now, why?
I don�t want the pair moving as the copper is good, and we had a max speed
but i need it fixed before i move to a new isp and ADSL2 or fibre, as the new isp will have no record of the line faults or status, and would just say your line is a 1 meg line sorry.
can someone please help me with this
can a mod look into the LCKEN exchange for me. the link i used was http://usertools.plus.net/exchanges
what would get moved if i go ADSL2 or fibre? would the move bypass the cab or exchange fault?
Can the test tool the engineer uses download a file to do a true speed test, or is the speed info just synce rate and so on?
They should have small note book pc's with them
sorry for the book lol, but it�s a problem dump
Edited by deleted (Wed 14-Aug-13 18:58:36)
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Small point of fact, you are not being slammed. The service is still contracted with the Post Office who have decided to change who their wholesale provider is. Your panic is that you are worried you will be moved to a full LLU service and landed with TalkTalk retail support. The support level will depend on what the PostOffice via their contract with Fujitsu decide is worth the money, and TalkTalk wholesale products are perfectly capable of doing WLR + SMPF (they do this for business customers) again depends on what Post Office wants to pay.
If the sync rate never drops then the issue may just be the capacity of the Post Office service, i.e. congestion. Getting an engineer out when the connection rate and modem statistics are not changing is usually a waste of time.
The ISP is actually in control of the speed from the exchange to the internet, so how many customers they have, how much capacity they buy has a major impact.
Post Office has always been only ADSL1. The only way you will go faster is change provider or stay and let the upgrades they are doing take place.
if your attenuation is still 30dB, then picking any provider offering an up to 16 Mbps (ADSL2+ type service) should see you go faster. If the BT Wholesale checker says FTTC services are available then ordering that would also see you going potentially even faster.
It is far from clear from the actual information presented, rather than your diagnosis that there is a line based problem at all.
In short changing provider to one who puts you on ADSL2+ or FTTC should see speeds improve.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Are you sure it is not just a stuck IP Profile.
What does the diagnostic test say after initial test on www.speedtest.btwholesale.com
I had a similar problem with ISP where sync and upload OK but download capped low.
Change of ISP solved problem
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i�m being slammed Are you? Who is your landline rental with?
In all that long post you never say who is your landline provider NOW. You did say it was once with BT.
If it is still with BT you shouldn't be slammed. BT will ring you up for your consent if there is any attempt to move your landline. In all probability PO will just move your BB to TT Wholesale Partial LLU, leaving your landline alone.
If your landline is also with PO, then PO can choose to move both services to any wholesaler they like, like TT LLU, and that wouldn't be slamming as your supplier remains PO.
If your router stats stay the same and are good, then there is nowt wrong with your wiring, BT's wiring, cabs, boxes or exchange kit, and it is a waste of time calling an eng out, for which ISP would be entitled to charge. The slowdowns you are experiencing are most likely due to congestion in exchange or PO's network. It could well improve in Sept when you are moved to TT, or, alternatively if you migrate to any other ADSL2+ ISP.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Quote: MrSaffron
KK sorry must have misunderstood the slamming.
The thing is with the sync rate, I've had something similar to this before and it was a connection in the street cab that was the fault.
with the isp congestion, why would they (lots of calls to them) all tell me they are giving me full speed to the exchange, and want to send out engineers at their expanse too.
for a long time, I did think we were being slowed or it was isp congestion, but they say no. (even though the fup says 100GB tops, and my Son alone was using 200GB PM)
Can I ask you about the BT Wholesale checker.
I was told to do 3 to 5 tests a day using the bt wholesale speed test, and have been doing this for weeks now.
could this be the reason the BT Wholesale checker now says my line is only capable of 1meg?
Also thank you for taking your time to help out.
I know how hard it is to remote help someone.
My main concern was and is, I loose my once good link the the cab and exchange (lots are slower than me in this location, even on ADSL2)
and that I lose my number if I move from LLU to plusnet or BT
and I don't want to move with a line fault, if it is one
Edited by deleted (Wed 14-Aug-13 17:29:48)
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Hi
it's.......
Download speed achieved during the test was - 3.63 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
That's about as fast as I get now
the speed was 7.1 so was almost adsl1 max
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yep I did, I said PO postoffice many times
I was under the impression that it was slamming, but I made a mistake.
I read on this forum and others that they are taking it all from BTW, full LLU
thought if you read the book, it's says nothing
Edited by deleted (Wed 14-Aug-13 17:42:47)
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Are you testing wired or wireless to the router, and what OS is on the computer?
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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i agree most of what you did seems to be a little waste of time (your sync speed was 8mb, that is the max sync speed of ADSL1 so the issue was with the provider backhaul or exchange congestion)
congestion on the exchange or (this typically happens on None 21CN exchanges or small exchanges)
PO is not paying for more backhaul (PO moving to talktalk should fix that, this is the most likely issue your having)
or you got a very high error rate on your modem (is your modem in interleaved or fast path? is it showing high errors)
seems what you need to do is change ISP or just let them move you over to talktalk or just go with plusnet for phone and broadband (or BB only)
and does not matter who you go with your sync speed will typically be the same who ever you go with (unless they allow you to lower the nose margin so you can get download higher speeds)
you really should ignore the speed estimation of 1mb for ADSL2 as that is near impossible to happen with Attenuation of 30.6 dB (unless you had 10 phones plugged in with no filters plugged in), so ADSL 2 is very likely to be above 12-15mb upload speed would be closer to 900kbps
Edited by leexgx (Wed 14-Aug-13 17:46:00)
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Why would they say what they did? Probably because the support staff were told to say that and do not know how it really works or have access to tools to diagnose it.
If you have been exceeding the fair use policy then no surprise at all to find out your speeds are varying a lot. 200GB per month is likely to be well above the average for Post Office customers.
On the BT Wholesale speed test, that is just an exercise in making you think they care and will do anything.
There is NO EVIDENCE that you have lost your good link to the cabinet and exchange. Your modem is connecting at the fastest speed is it allowed, if there was a problem that would vary.
As for losing the number, if you migrate the voice side then so long as you tell the new provider you want to retain the number they should be able to port it. Advice is go to a provider where providing broadband is their bread and butter.
As yet you are no on an LLU service for phone or broadband.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Forgot to say, it is the po that called them out not me as I know its not my end.
but you are slightly wrong about line stats, as I said in my post, I have seen this before 2x
full sync, but low download, one time in this house and once back in 2000 at my old house
fault in the cab, fixed by moving the pair, and the 2000 one was a faulty card in the exchange.
well that's what they told me, saying it was going to cost them a lot.
both times full speed sync, but low download
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Again what they told you...unless your router is showing you lots of CRC/FEC errors and you have bad SNR margins everything is indicating the telephone line is fine.
A line card port shift is something that is part of general diagnostics and costs nothing if the ISP can show a problem, there may have been an issue with noise at the cabinet, but with the data we can see there is no evidence of this being the current issue.
Given the FUP of PostOffice where people were slowed down after the 2nd month over 100GB I think that is probably your problem. NOTE: Their new products the slow down kicks in after the first month.
http://www.thinkbroadband.com/news/5934-post-office-...
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Cat6 only never wireless
for the tests, new router, filter, wires, and into the test socket
my pet hate is wireless 
also the engineer gave me a free new fibre/ADSL face plate, so it's router in one, phone in the other.
I isolated all the switches for the test, and even tested the max throughput of the original network to the router, and I was 100 on a cat6 at the router is the slow point on the network
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Your original stats
Connection Speed 8128 Kbps 448 Kbps Line Attenuation 30.6 dB 15.5 dB Noise Margin 10.9 dB 25.0 dB
Get you two out of three green lights at
http://www.coolwebhome.co.uk/calc/calculator.php?par...
If you move to an ADSL2+ service, then no reason to believe you won't get the estimate of 13000 Kbps to 16200 and a green light for ADSL2+.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Come off it! You are being remarkably unclear! yep I did, I said PO postoffice many times So you did, but only in the context of your BB and your line speeds. Never once in association with your landline rental.
So who do you pay landline rental to?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Thank you very much for your reply
Sorry I totally forgot about the interleaved or fastpath, it's interleaved and as far as I know has always be so.
You know I've been at this hard problem for 2 weeks now, with 30+ tabs open
getting so much info refresh and crossed wires, and a bad head lol
My Wife says go with PlusNet Fibre and hope for the best
buy all the info i'm getting, it seems she's right :/
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the FTTC from plusnet should be better than PO ADSL also if there is a fault they only have to deal with the last 100-500m cable that is coming from your house to the cab around the corner if there is a broadband fault
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but you are slightly wrong about line stats, No. You keep saying that 'sync rate never drops' or words to that effect. So any low download in absence of high error rates can never be due to any fault in cab or exchange, whatever they told you. You mustn't believe all ISPs tell you; they are not on your side.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Why would they say what they did? Probably because the support staff were told to say that and do not know how it really works or have access to tools to diagnose it.
If you have been exceeding the fair use policy then no surprise at all to find out your speeds are varying a lot. 200GB per month is likely to be well above the average for Post Office customers.
I have called them many times regarding the fup and 100gb+, and they all said no they are not shaping, throttling, or cutting the speed, and asked if i'd had a letter. I haven't
I did think this for a long time, and waited until the first of the month to see if it would come up. it didn't
But the PO website still says my adsl will be turned on soon and that's it's 100% uncapped, so they don't update the info lol
I was also told that they had no info on our data usage at all, and that they never cap. so who knows with the po.
I get our info from stats meters on our pc's
The short speedup was about 5 days from start of the 4th to end of the 8th aug and we only used 5 gb before it slowed again. so don't think it's a isp slowdown at the mo
Edited by deleted (Wed 14-Aug-13 19:43:41)
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On the po slow down
it came up to full speed on the 4th until the 9th
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No your totally right about isps 
But I can only tell you what I've experienced in my 14 years on BB
on two occasions, I've seen the stats on my routers and the bt tester that have shown max or almost max sync rate but low throughput.
as said one was a card in the exchange (that's what I was told so cant say 100%)
But the other one was at this house and showed on my router and a test router, and the bt tester device the engineer used .
He said you should be getting full download on the speed tester.
I wasn't, so he said something like Oh MMmmm, scratched his head, and said i'll move your pair in the cab, came back 10 mins later.
I met him with a smile saying it was full speed now.
he said it must be a faulty connection.
Thing is on the congestion front, I thought it would be faster at say 5am, but it's not
I with I could get a update on the plusnet exchange checker but it's still on the 2nd.
funny how its been amber for months on 20cn
I can't jump ship till tomorrow after the lad comes out as PO are paying for him.
and giving my bill a cut
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This is the speed before the jump back up and on the last day of full speed
adsl1 speed pic 1
adsl1 speed pic 2
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If it is still with BT you shouldn't be slammed. BT will ring you up for your consent if there is any attempt to move your landline.
I'm switching to Zen for landline rental on the 27th August - gave BT Retail 14 days notice on the 12th but the only thing I've heard from BT Retail so far was a spoken text message on my land line phone not asking for consent, rather it was just an acknowledgement of the switch.
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Never known any company to ring. Always get the 'sorry you are leaving letter' confirming the request to leave, along with contact details if you change your mind.
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Yes it was a very bland spoken text message - BT Retail did of course try to offer me "goodies" such as BT Sport etc. when I called to give notice. Much to my surprise Zen had very quickly let them know (within a hour or two) about the switch and it was noted on my BT account.
BT Retail may contact me again to confirm the switch, I guess...
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gave BT Retail 14 days notice on the 12th Then they've no need to ask your consent; you have already given it by giving them notice to terminate your contract.
Consent would only be sought where they have heard nothing from the subscriber.
As Prof says they are more likely to write. Better that way as you could easily miss a call and if you phone back to calling #, you just get the msg 'BT tried to call. Sorry we missed you. If it is important we will call again' and you might miss the callbacks.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Didn't think I had too
and most likely forgot, but that's not a problem as it happens sometimes
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Strange then that I should have got that spoken text message from BT Retail though?
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If they are openly contradicting there own website why trust them with your money?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Because they have been fire and forget.
I had good adsl, so never went to them.
it's only when things go wrong that you go to the site or CS
After many hrs on the phone over the weeks, and tonight, they are letting me talk to lev 2 support tomorrow before the engineer turns up.
They are telling lev2 that they must look in to this as it could be a "misaligned virtual path profile"
this seems more helpful than the info one young lass give me last week on the CS
she said work might be going on because some kids might have stole the wire for the copper :/
All I can do is wait and see,
Is misaligned virtual path profile down to the isp, or can the engineer set this?
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Virtual path a possibility but stolen copper would mean no signal at all
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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LOl yeah, even my Wife did a double take when I told her about the copper.
and it would be [censored] amazing as it's underground.
Well that some lv1 CS's for you
Do you know if the Virtual path can be sorted out by the engineer or is it isp lev2 only?
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engineer can request sorting out via his helpdesk or whatever.
--
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics |
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Virtual path - depends on the issue
If its a mis configuration then someone in BT Wholesale probably needs to do some remote typing.
If its a case of Post Office needing to buy some more capacity in the BT Wholesale cloud, then someone needs to make the decision and place the order etc before eventually someone upgrades it in size.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks, i'll ask him if lev2 CS don't call
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Line Stats before fix
Connection Speed 8128 Kbps 448 Kbps Line Attenuation 30.6 dB 15.5 dB Noise Margin 10.9 dB 25.0 dB
DSL Connection Rate 8.13 Mbps (DOWN-STREAM), 0.45 Mbps (UP-STREAM) IP Profile 7.15 Mbps.
Line Stats after fix
Connection Speed 8128 Kbps 448 Kbps Line Attenuation 30.5 dB 15.5 dB Noise Margin 8.7 dB 25.0 dB
DSL Connection Rate 8.13 Mbps (DOWN-STREAM), 0.45 Mbps (UP-STREAM) IP Profile 7.15 Mbps.
The noise margin has gone from 10.9 to 8.7, is this a problem?
Engineer came
called the exchange to tell them he wanted to do a �lift and shift� on our adsl1, they said NO, and refused him access.
he then called my isp and asked if they could do anything for the speed as we should be getting 7+, no again its max to the exchange.
he then said he�s going to the street cab and he would return in 10.
waited for him to return, he didn't. 50 mins later the internet dropped for a few seconds and the throughput went from 2Mbps to 6.8Mbps, and there it�s stayed.
Cant get any info on if he moved the pair, but there was a 2 dB move in the noise margin as soon as it came on, so might have.
He never returned, didnt log fully what he did, and was very peed off with the exchange.
He was a BTW guy, not a contractor and he came for 80 mile away, even though the bt engineers are across the road from us.
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The noise margin has gone from 10.9 to 8.7, is this a problem?
no, probably not statistically significant.
--
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
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the throughput went from 2Mbps to 6.8Mbps, and there it�s stayed. Good, but can't imagine what he did at cab or exchange to achieve that, while always running at full sync.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Good, but can't imagine what he did at cab or exchange to achieve that, while always running at full sync. Phoned a friend ?
--
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
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It looks very similar to last time (years ago now) when they moved the pair in the cab, but don't know this time.
Might be a faulty cab?
The thing is, the cab is 5 mins walk from us, he went in his van and it was 50 mins before the internet dropped then came back up.
the isp told me that he signed the job off at about the same time too.
My Wife told me at one point he was pacing the path disagreeing with someone called Gordon at the exchange, saying he wanted access, and that we were paying customer's
That's when he came back to he saying they wont let him in to do the lift and shift, and that his card wont work at the door.
He might have called his boss and gone to the exchange after all, but I can't get any info.
it's anyone's guess
So if I went fibre, would they move my pair in the copper cab anyway?
I'm hoping that the fault was after my pair, and the 2dB drop will still allow 16-18 ads2 or 48 fibre
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I suppose it is possible to do something at cab or exchange to improve throughput if you were getting lots of discons or high error rates, but you never said you were.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Nope always sync at 8128 and up time was months until the isp made me try a new router and had to disconnect myself to set it up.
God this has wasted money and so much time, telling them it's not our end.
My wife thinks it's a case of the exchange thinking adsl1 is flogging a dead horse, and that they don't want to look after it as its 20cn.
Just didn't want to jump with a fault to a new isp with no record of my lines true speed. them saying sorry 1 meg only
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So if I went fibre, would they move my pair in the copper cab anyway? If you mean FTTC, no, but the broadband from the cabinet to the exchange would take a completely different route to a different place. The phone pair from cabinet to exchange would stay exactly as now, with a short loop to the FTTC cabinet patched in.
I've got a bit more detail on this page.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Thank you RobertoS i'll have a read now
BT told me that they move the phone first and it takes 3 weeks, then a week later the fibre internet.
PlusNet said fibre first within 10 days, then phone 3 weeks later
if so, i'd be better off getting my internet moved before my phone
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gave BT Retail 14 days notice on the 12th Then they've no need to ask your consent; you have already given it by giving them notice to terminate your contract.
Consent would only be sought where they have heard nothing from the subscriber.
Actually I have just received a letter from BT Retail this morning basically informing me of the forthcoming change to a new provider (Zen) and whether I object to the move.
It was the unnecessary spoken text message from BT Retail that confused me - it sounded like a final communication from them and merely an acknowledgement of the switch 
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Found out a SNR recalculation had been done, and will end in a few days
so snrM was 10, 11 ish
now 8.8, 10 ish
so no line move?
could this have been done by my isp in the first place, and not have had to wait until the engineer did it?
EDIT: Holy [censored] I've just found the forum flat button, now I can understand what the hells going on lol
Edited by deleted (Sat 17-Aug-13 15:29:22)
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EDIT: Holy [censored] I've just found the forum flat button, now I can understand what the hells going on lol LOL.
Now have a look at the Display Preferences you will find at the bottom of My Home (in the top menu). You can default to Flat, alter the number of entries per page, and so on.
I'm using "Active in the last week", (except when I've been away for a fortnight), "Flat mode", "Collapsed threads", 99 Parent posts, 99 total posts.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sat 17-Aug-13 16:05:01)
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Engs don't do Target NM changes. It's controlled by the DLM or by ISP limiting it initially. Anyway they are insignificant changes probably due to fluctuations of line noise during the day.
What do you mean by 'it will end in a few days'? Do you mean ISP has restarted the training period?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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That's what CS told me... "the eng noted that a SNR recalculation had been done and training or the re calc or reset would end on the 24 8 2013 at 4.40pm"
The Cs isp said the end told them the training or the re calc would end on the 24 8 2013 at 4.40pm, so looks like is was him and not the isp
I've been told it was most likely a re start of the training period.
as said before, the throughput shot up to almost as good as before the problems (so far, gulp)
The eng also noted that he explained what he was doing and the customer was happy for him to do that.
That's news to me as the last thing he said was "I'm going to the cab, back soon"
i'd like him to define soon, because I'm still waiting for him to return 49hrs and 10 mins later
That's all the info I can get, if it doesn't make sense then they "btw" might be pulling a fast one.
maybe letting adsl1 from the po die, and not give a rat's bottom
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On it now thanks
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Chinese whispers!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Well whatever he did it worked
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Well that was worth it
it's back to the very slow speed
Now where did I put the luger
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It's not the line. It'll speed up tomorrow for a while.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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You need 1 of those magic engs who can improve your throughput at the cab.
Do you router stats show anything about error rates or Loss Of ... ?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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What's your IP Profile now?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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WAN PPPoA, txp 6119150, rxp 9667059, collisions 0, txb 2604, rxb 215
up wan 65:23:07 nm 9.8 8128 448 profile 7.15 throughput 2.1 Mbps
I have the NG router in at the mo, so can't see things like fastpath y n, training mode mode, or full line errors, so will call cs
i'd like to use my old router, but don't want to drop the net to use it (9 yo safecom moded firmware)
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oops
Edited by deleted (Sun 18-Aug-13 21:21:51)
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I found this
" My throughput is very slow although my line rate and BRAS profile are both high. I ran ccSNR but nothing improved?
ccSNR will have no impact on this problem as the throughput may not be slow due to the line rate or BRAS profile. Please run the BT Wholesale performance tester to check throughput. If a potential BT network issue is identified then this will be recognised in the BTW diagnostic tools (Knowledge Based Diagnostics - KBD) and the problem may need referring to BT Wholesale via the BAU processes."
btw might be just covering for old adsl1 hardware that is being pulled soon.
if I go adsl2, that's a new dslam and dlm?
pdf
Edited by deleted (Sun 18-Aug-13 21:24:20)
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Yes. And it's ADSL2 +.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Gone with PN isp
But found this note on the site on the my info part
"Provisioning of your ADSL Account Information
Install diary status changed from Realm configured to Awaiting submission to the DSL supplier
Automatically set supplier product to WBC MAX8 mb/s (ADSL1 Annex A) Standard Stability, Auto Interleaving, 448kbit/s Upstream "
have they just looked at the btw availability speed error and give me adsl1?
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Post deleted by SE09
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have now been told after months of problems that my line speed is a HOT VP
HOT VP = HOT VIRTUAL PATH
And that I am effectively hard-wired to a DSLAM/MSAN port in the local exchange, which is mapped to a particular VP on the backhaul.
BT will not move me unless forced
DO PN my new isp have the power to get this done?
because the exchange told my old isp no they will not do anything to help
as I will be on the same port and VP on the backhaul, moving to PN will not help resolve my fault
also if I went fibre, would that be a fully new VP on the backhaul and a new dslam port too?
line move from PO btw tp PN btw Tue 27th
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Did you check the status of your exchange here http://usertools.plus.net/exchanges/ ?
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Hi
Yep, it's been amber most of the time I've had throughput problems
going green when my ADSL1 speed went up to 7.4meg at 8128
20CN virtual paths: Amber
BT is reporting that some of the 20CN virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.
At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected. You should only contact support if there is no current ETA date set.
The ETA fix time is: Not provided by BT
Record last updated: 16 Aug 13
Historical information for this exchange:
Status Date
green 02 Aug 13
amber 12 Jul 13
amber 14 Jun 13
amber 31 May 13
amber 24 May 13
Edited by deleted (Fri 23-Aug-13 18:58:41)
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If your sync speed is good then I guess throughput speeds should hopefully improve in the future.
If opening a ticket was considered with PN support regarding throughput speed you would probably have to check the exchange status first.
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PN just told me if I still don't get full speed they would release me from the contract
or give me a new line.
I'd rather have my internet speed back without all this fuss tbh
? So FTTC dslam in cab, ADSL2+ dslam in exchange
don't know why the exchange is being a pain, surely if they didn't serve internet tv boxes, we would have more room for pcs
fingers crossed for tue
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You could try partial LLU, using a reseller, from the LCKEN exchange if all else fails in the short term
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Lol, if I didn't have bad luck, i'd have no luck at all
My old isp the PO is going LLU on the 2nd. they only did ADSL1 on BTw, but are now going ADSL2+ on Talktalk
I thought a jump to PN ADSL2+ and then fibre would cause less problems
but noooo
I should have stayed PO and moved LLu with them ,then when self fit came out, gone BT or PN fibre.
good job my Daughters have moved out, or i'd have my bedroom door kicked it at 4am by them demanding I fix the internet
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Had problems with PN, throughput speeds and line faults myself in the past - eventually the only fix was to go for partial LLU and keep the phone line rental as WLR since I certainly didn't want to go to full LLU, i.e. TalkTalk.
If I understand you correctly, it's interesting that you are waiting to do a DIY vdsl install yourself?
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The first engineer gave me a adsl/fibre face plate saying home fit was out, but it seems it's q4 this year, so would be a no filter fit as I have the plate
I would prob box the free modem and router and get this http://www.draytek.co.uk/products/vigor2760.html
After you mentioned PN speeds, I looked on uswitch street map of the internet
http://www.uswitch.com/broadband/speedtest/streetstats/
and it looks like BT gives the fastest ADSL and fibre in my town
TT and PN not so good
where BT was giving out 83Mbit fibre, PN was 28
I put this down to "you only do a speed test if you have a problem"
so the speeds aren't spot on I guess
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The first engineer gave me a adsl/fibre face plate saying home fit was out, but it seems it's q4 this year, so would be a no filter fit as I have the plate
That's good news
After you mentioned PN speeds, I looked on uswitch street map of the internet
http://www.uswitch.com/broadband/speedtest/streetstats/
and it looks like BT gives the fastest ADSL and fibre in my town
TT and PN not so good
where BT was giving out 83Mbit fibre, PN was 28
I put this down to "you only do a speed test if you have a problem"
so the speeds aren't spot on I guess
All depends on attenuation, SNRM and the condition of home wiring perhaps? However certainly your exchange does seem to have problems with consistent throughput speed due to an issue with virtual paths on 20CN?
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BT Q4 is year is Jan-March 2014. (This financial year). It's possible but unlikely he was pre-converting to calendar year before telling you that.
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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The engineer thought it was very soon, telling me that he had just fitted his and was getting football soon.
But he is an engineer so I would hope he can fit his own
I got the q4 info from a roll out plan
It said Sep was for selected volunteers
I'll look for the info and get back on this Bob
would be nice if it was the fourth quarter of the calendar year, and not the fiscal year.
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Yep your right Bob Q4 fiscal sorry
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No prob. I was just telling you so that you don't build your hopes up too early and get a bigger disappointment then .
My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 51.8/16.8Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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