Webpages don't load fully, videos stop halfway through,

Sometimes in the last couple weeks, webpages don't fully load, downloading files from the Internet (talking normal downloads, not P2P) will stop randomly and will never complete, streaming videos will stop streaming randomly, PSN disconnects constantly. Anyone else had this problem before?

Here are my router stats, Errors are stupidly high atm but it does this when errors are very low:

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 00:55:41
Downstream Rate: 10979kbps
Upstream Rate: 1240kbps

Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1240 (Kbps.)
Downstream 10979 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.8 dB 3.0 dB
Line Attenuation 21.1 dB 36.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 110077 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 24568 0
Interleaved Path HEC Error NA NA
Error Seconds 2514 0
Statistics
Received Cells 4975095
Transmitted Cells 619883

2500 errored seconds in 55 minutes is a lot, only 3600 seconds in an hour and it may be the errors even when low cause streaming problems.

You look to be running on a 3dB noise margin, standard ISP response would be to slow line down by placing you on a 6dB target noise margin.

Have you tested the connection using the test socket, to rule out noise/errors coming from extension wiring.

In reply to a post by MrSaffron:

2500 errored seconds in 55 minutes is a lot, only 3600 seconds in an hour and it may be the errors even when low cause streaming problems.

You look to be running on a 3dB noise margin, standard ISP response would be to slow line down by placing you on a 6dB target noise margin.

Have you tested the connection using the test socket, to rule out noise/errors coming from extension wiring.

My router is always in the test socket. This was happening when it was at a 6db noise margin as well.

Edited by deleted (Mon 18-Nov-13 22:53:56)

If you have control of the router try forcing it into ADSL2 mode

Doesn't make a difference.

If it just came on out-the-blue then some engineer has been messing about at your cab or DSLAM on someone else's line and interfered with your connection. You can just wait it out but usually they find their mistake within a day or 2.

Do not know ISP you are with .
I was with Eclipse and had the same problem on a regular basis. Moved to BT 3 months ago and problem has disappeared.
I had read that Eclipse had a problem with the way it handled P2P downloads. Created false positives which affected access. Eclipse denied this and thus moved rather than pay £180 for a BT visit.

Is a long ping

Ping -n 500 www.thinkbroadband.com showing packet loss and variable latency?

(Corrected parameter)

What does isp say?

Edited by MrSaffron (Tue 19-Nov-13 20:26:40)

Command prompt says that's a bad parameter.

He means: Ping -n 500 www.thinkbroadband.com or omit the '500' from his.

Yeap - too early and pre coffee time of day.

Have fixed post for those that stumble across it in the future.

Ping statistics for xx.xx.xx.xx:
Packets: Sent = 500, Received = 484, Lost = 16 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 589ms, Average = 19ms

3% packet loss is not good, but most apps should cope with that reasonably well, unless the loss is in big bursts.

If sure its not something electrical in your house or neighbours then a case of keep plugging away at ISP or getting a router that lets you tweak down the speeds manually and see if you can stabilise it that way.

Well its getting to point where videos are loading about 3 seconds worth of data and stopping and webpages not loading so a call to EE will be happening. They just are so annoying and obviously reading off a script.

Internet is getting so slow now in the evening, like it's being throttled. BTW Speed Test brings back speeds of 0.4mb to 1.4mb even though IP profile is currently 9.94mb.

How quickly are the errors clocking up?

It may be that EE has some congestion going on, on top of your errors over the ADSL link

In reply to a post by MrSaffron:

How quickly are the errors clocking up?

It may be that EE has some congestion going on, on top of your errors over the ADSL link

In just 10 minutes (I reset the router)

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1224 (Kbps.)
Downstream 10772 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.1 dB 3.0 dB
Line Attenuation 21.1 dB 36.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 910719 34
Fast Path CRC Error NA NA
Interleaved Path CRC Error 3032 18
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 13979 61
Error Seconds 194 9

This is not congestion but errors/noise on your line.

In reply to a post by XRaySpeX:

This is not congestion but errors/noise on your line.

I've already had Openreach come out twice for loss of signal. Once they fixed a HR fault but the second time the connection was fine at the time of visit so nothing could be done. Don't want them to be called out again to then be bombarded with a charge.

With that many in that short time frame, then does look like congestion.

Will be worse as its dark earlier, so AM radio noise pickup due to wiring bad joints is worse once the sun sets.