How do we persuade OpenReach...............?

How do we persuade BTW/OpenReach to replace a faulty cable in the road?

They hide behind an outdated line specification for voice transmission which pretty well relates to dial-up speeds for internet access. If we complain, we are told that broadband is a "Best Effort" and nothing will be done so long as the line meets the voice spec.

OpenReach engineers openly admit that they are unable to find a fault-free D-side. The line is marked as "degraded" and the banding is lowered accordingly so that the range covers where the line currently performs on broadband.

To aggravate matters, the DLM seems to have an objective of zero CRC errors, which results in the line being trained lower and lower in speed, to the extent that it reached a point where it was 2Mb download sync, compared to other places in the same road where the user gets 7Mb.

Any bright ideas gratefully received.

Thanks

Get as many of your affected neighbours to complain directly to the Openreach CEO.

the answer is you probably cant.

I suspect there is various areas around the country that have a mess of local cabling where entire pair bundles need replacing, but openreach had a choice to make, either spend what is probably a lot of money to fix, if they did do this it probably would be cheaper to just rollout FTTP, as thats how much I expect fixing would cost. Or ignore it and then be agressive in fending of consumers.

A isp in america had massive floods wreck much of their underground cabling, the state of the even unflooded copper was really bad, cables literally were rotting away and joints held together very fragile that blowing on them would break them apart. The isp simply replaced it all with FTTP as was cheaper than fixing the copper.

In reply to a post by Ribble:

Get as many of your affected neighbours to complain directly to the Openreach CEO.

Thanks, Ribble, Got any contact details please?

In reply to a post by Chrysalis:

the answer is you probably cant.

I suspect there is various areas around the country that have a mess of local cabling where entire pair bundles need replacing, but openreach had a choice to make, either spend what is probably a lot of money to fix, if they did do this it probably would be cheaper to just rollout FTTP, as thats how much I expect fixing would cost. Or ignore it and then be agressive in fending of consumers.

A isp in america had massive floods wreck much of their underground cabling, the state of the even unflooded copper was really bad, cables literally were rotting away and joints held together very fragile that blowing on them would break them apart. The isp simply replaced it all with FTTP as was cheaper than fixing the copper.

Thanks Chrysalis. It's worse because the old wiring is aluminium in bad condition.

Liv Garfield is the CEO. Google will do the rest for you.

This pretty well sums up BT's attitude to faults and the customer. VM customers moan, but BT are something else! Cable Forum

Shame it is Aluminium! if copper some friendly local thieves could have been persuaded to recover the old cable for BT, who would then have replaced it with nice new cable.

Only joking of course, but probalbly the quickest way to get a new cable!

And who will pay?

The line meets the voice requirements but fails on broadband. BT could spend tens of thousands in replacing the cable and get no additional broadband revenue and. End users could all sign up with other ISPs so they get the real benefit rather than BT. There would be minimal return on investment. The restrictions and controls placed by OFCOM really do hinder BT at times

I wonder if your perspective would be different if you were on a struggling connection...? (and paying BTw line rental etc. etc.)