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Customer Review of Home Telecom
3/10
We have not had a positive experience of Home Telecom. Our internet connection kept disconnecting every 20 minutes and resetting and their customer service was very unhelpful- I was passed between 'technical support' and 'accounts' with neither being being able to help for half an hour! On one phone call this happened to me 4 times- infuriating! I would not sign up to them again.
Disappointing experience.
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Why did you sign up with them?
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Why did you sign up with them?
They were advertised at a letting agency- totally regret signing up to them,
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Register (or login) on our website and you will not see this ad.
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Also had bad experience- bunch of cowboys - do not touch with Barge pole!!!
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I know I agree - totally incompetent!
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You should research things a little before signing up, especially based on recommendations from anyone whose job description ends in ...Agent
http://forums.thinkbroadband.com/unhappiness/t/42108...
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Complete bunch of rogues! We recently bought our first property and our details were passed on to them by our agency. They hounded us for days with several emails everyday. Finally My wife suggested we give them a chance -the worst mistake I ever made! First they charged me £40 for providing a new line even though we inherited an existing functional line.
Our 12month contract was a nightmare! The router supplied with a funny brand name ZyXEL looks cheap and the broadband kept disconnecting intermittently every 20mins.
At the end of my excrutiating painful 12month contract with them, I called to inform them that I would not be renewing my contract, then they dropped the bombshell -I must pay them additional £40 as disconnection fee at the end of my contract!!
They threatened to leave a clause on my credit history for as long as it takes to collect the payment!!
Please please..dont touch these guys with a long pole. If you are buying a new house, or perhaps renting don't accept any recommendation from your agency!!!
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Nothing wrong with ZyXel. Sounds like you have a line fault.
Is the disconnection fee payable if you migrate? Ask them for a MAC.
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Barring the disconnections which should have been looked at as a potential fault (assuming it wasn't caused by internal wiring) then it looks like Home Telecom have done the same things as most other suppliers.
The supplier will be charged by OpenReach for a new person taking over a line, even if that line is currently active. Therefore most suppliers pass this cost on (and for some it is over £100).
The charge for disconnecting if you aren't migrating to someone else is also standard. Many other ISPs also charge this as, again, it is a charge levied by OpenReach on the ISP.
The Zyxel, as someone else has said, is a well known router. Not used them myself but don't believe there is anything inherently bad in them. And if it is a free router then that is more than some ISPs provide - some ISPs require you to provide your own router.
They may have handled things badly but in general their policies appear no different to a number of other mainstream ISPs.
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Is the disconnection fee payable if you migrate? Ask them for a MAC. +1
Also find a different phone supplier and ask them to take over the line.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
Edited by RobertoS (Fri 03-Oct-14 13:10:24)
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Blimey lots of views on this new thread! And so many 'newbies' posting...
Looks a bit strange to me?
Always worth doing some research first (using TBB!) before signing up with an ISP 
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Three newbies, the OP plus one in 2013, and the one who just woke it up.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 56.6/14.1Mbps @ 600m. - BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Our 12month contract was a nightmare! The router supplied with a funny brand name ZyXEL looks cheap and the broadband kept disconnecting intermittently every 20mins.
So what makes Home Telecom unique?
Our contracts match the term of the tenancy, including tenancy break clauses.
Monthly rolling contracts are available.
ZyXEL is a well respected brand of router.
At the end of my excrutiating painful 12month contract with them, I called to inform them that I would not be renewing my contract, then they dropped the bombshell -I must pay them additional £40 as disconnection fee at the end of my contract!!
As is clearly stated in 8-10 in the T/C.....
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Our contracts match the term of the tenancy, including tenancy break clauses.
Monthly rolling contracts are available.
Who is 'our'?
The link in your Profile has gone the way of the Dodo if that is meant to be it? The domain is currently for sale as well....
Edited by tbailey2 (Mon 06-Oct-14 10:39:23)
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Our contracts match the term of the tenancy, including tenancy break clauses.
Monthly rolling contracts are available.
Who is 'our'?
The link in your Profile has gone the way of the Dodo if that is meant to be it? The domain is currently for sale as well....
I assumed that JohnR was quoting something from the home telecom website rather than it actually being him in the "our".
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Thanks. Dunno, they look like his comments to me but if that's what it says on the other site then okay.
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A quick google shows it is a quote from the home telecom homepage
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8.10
Notwithstanding clause 8.4, if you end your contract for broadband services with us and do not request and use a MAC or where unavailable follow another recognised transfer process, you agree to pay us a disconnection charge of £40. This fee is a charge applied by BT Wholesale to cover the cost of the work required to disconnect the services from the exchange. Further information and details on exceptions can be found at www.hometelecom.co.uk/disconnection-charge
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Who is 'our'?
The link in your Profile has gone the way of the Dodo if that is meant to be it? The domain is currently for sale as well....
"So what makes Home Telecom unique?"
Was that not a big enough hint.
Profile is years out of date.
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My experience with HT Home telecom (Global 4 Communications) has been awful. The line disconnects all the time, they do not have weekend support, I have been bounced from tech support to customer relations, if there's a call out I end up paying £180. This is an AWFUL, TERRIBLE company and if you're clever enough to read the blogs before signing up (unlike me) then don't. I was recommended them by the estate agent - what a mistake.
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Openreach who deal with copper line faults should only raise a call-out charge if the fault is shown to be in of your own making, e.g. got wires plugged in wrong for example.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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DO NOT GO NEAR THIS COMPANY. They will agree a start date and when you have given all details including direct debit, you will receive a call a couple of days later saying thre are problems with BT. and they don't know when the start date willI be. I suffered this after being told if I did not keep appointment I would be charged £120 by BT and then another £30 by Home telecom. This after paying £69 connection fee.I cancelled contract on basis that they knew before I signed up that date was a non starter. After giving direct debit for broadband they took £30 without permission or authorisation from bank account to cover cancellation fee. The direct debit was never for that purpose. No repuatable company works with priciples like Home Telecom AVOID THEM AT ALL COSTS
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There are often delays with BT OR esp. over holiday periods like we just had. So it may not be all HT who are at the mercy of OR who actually do the work.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I have just come to Home Telecom, because they offer a 6 month contract for our rented house.
I paid an extra £30 for the "upgraded" router which the sales guy said would "avoid problems when a large number of devices were connected", the upgraded modem/router turns out to be a Technicolor TG588v2, they have bad reviews, and for a reason. I understand the default router is the Technicolor TG582 lower spec device - heaven help people trying to use that.
The first indication that something is not right is the startup time, it takes MINUTES to boot, devices randomly lose all connectivity, it really seems to be an appalling piece of kit.
Solution so far is to disable the wifi (button on front) and use another wifi router connected to it (one from my old house that I was planning to put on ebay), this seems to be working ok now.
If you go with these guys make sure you have your own wifi router.
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