Openreach who deal with copper line faults should only raise a call-out charge if the fault is shown to be in of your own making, e.g. got wires plugged in wrong for example.

DO NOT GO NEAR THIS COMPANY. They will agree a start date and when you have given all details including direct debit, you will receive a call a couple of days later saying thre are problems with BT. and they don't know when the start date willI be. I suffered this after being told if I did not keep appointment I would be charged £120 by BT and then another £30 by Home telecom. This after paying £69 connection fee.I cancelled contract on basis that they knew before I signed up that date was a non starter. After giving direct debit for broadband they took £30 without permission or authorisation from bank account to cover cancellation fee. The direct debit was never for that purpose. No repuatable company works with priciples like Home Telecom AVOID THEM AT ALL COSTS

There are often delays with BT OR esp. over holiday periods like we just had. So it may not be all HT who are at the mercy of OR who actually do the work.

I have just come to Home Telecom, because they offer a 6 month contract for our rented house.

I paid an extra £30 for the "upgraded" router which the sales guy said would "avoid problems when a large number of devices were connected", the upgraded modem/router turns out to be a Technicolor TG588v2, they have bad reviews, and for a reason. I understand the default router is the Technicolor TG582 lower spec device - heaven help people trying to use that.

The first indication that something is not right is the startup time, it takes MINUTES to boot, devices randomly lose all connectivity, it really seems to be an appalling piece of kit.

Solution so far is to disable the wifi (button on front) and use another wifi router connected to it (one from my old house that I was planning to put on ebay), this seems to be working ok now.

If you go with these guys make sure you have your own wifi router.