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My 4 neighbours all get sync rates of 3500 Kbps whereas I get around 2500 Kbps. I've done all the sensible things ie faceplate to isolate ADSL from internal wiring, checked that I'm not getting electrical interference etc. The BT wholesale checker says that I should get something between 1000-3500, which strikes me as a bit of a cop out. Any suggestion or do I just have to lump it?
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Please can you take the stats again immediately after rebooting your router  . That will tell us a critical setting on your line.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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You are on a long line there, so speeds could be worse!
Have you compared your line stats with a neighbour's? Interesting to see if their attenuation is so high.
Have you tried different routers? Can you try the same type as one of your neighbours? Chipset and router choice can make a big difference...
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Robertos
Line state: Connected
Connection time: 0 day, 00:02:09
Downstream: 2,464 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.9 dB / 12.0 dB
Line attenuation (Down/Up): 61.5 dB / 31.5 dB
Output power (Down/Up): 17.6 dBm / 12.6 dBm
FEC Events (Down/Up): 51 / 0
CRC Events (Down/Up): 1 / 0
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OK. That looks as though the sync-time noise margin is 6dB, which is normal. It could have been 9dB or 12dB, which would have accounted for the difference.
How is your router connected to the phone socket? Just a short ADSL cable, or are you using a plug-in extension cable as well.
Did you confirm that with the faceplate removed, all other sockets in the house, (whether you normally use them or not), fail to give a dial tone when you plug a phone into them?
Have you got a Sky Box. If you have, is it connected to the phone line?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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I get the same if I take the face plate off and go straight to test socket with an ADSL filter. I do have a 5 meter cable to the BT Hub. But have compared to short cable. I also invested in shielded cable RJ11 cable. I do have 3 sky boxes but I've also tried turning of all the circuits in the house bar the plug socket that the router is on ..........
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The key thing is how similar are the line attenuations for the other neighbours?
And even if vastly different, e.g. 10dB then nothing you can do but get angry about it.
There is no requirement to give you the same speeds as the neighbours.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks Andrew, I'll go checkout the attenuation that my neighbours are getting. I think I'll save the anger and put it into positive kama to will BT to plonk a huawei box next to my cab! In the intervening time I'll experiment and see if I can improve things this end. The one suggestion was look at a different router rather than BT hub ..... Is there any merit Iain this or should I just save my money?
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I didn't ask what it is like in the test socket. I asked if, when you remove the master socket faceplate, do all other sockets in the house fail to give a dial tone when a phone is plugged into them?
If one (or more) works, then you have it/them connected before the master. What I believe is called a "bridge tap". That screws things up.
As the others have said, check the attenuations (and noise margins) of the neighbours, and the router make/model. You need to look at the full stats like yours really, for instance are all the uploads 448kbps as well?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Different hardware might squeeze a meg, but does to cost/benefit analysis that is your own to make and how cheap you can different routers, seem to recall 2wire were popular for long lines at one time
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No, no taps before master socket, but good thinking. Going to have a play around with shorter rj11 lead and investigate new router. Thanks all for the tips.
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What are you calling an RJ11 lead? Is it a long modem cable, or a telephone extension lead? A telephone extension lead almost certainly contains a ring wire that is not filtered out by most standard faceplates.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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'Cause it's got to RJ11 plugs on either end but happy to be corrected and call it modem cable.
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I'm not trying to correct anything .
I was trying to make sure it wasn't a phone extension lead. As in Router >> ADSL cable >> dangly filter >> extension cable >> phone socket. That is a common scenario and connects a ring wire into the phone line. Negating the benefit of detaching the one inside the master socket.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sat 15-Feb-14 19:25:25)
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Is there a chance that your neighbours are from a distinctly separate PCP (Green) Distribution Cabinet.
Near me, there was a quiet country road, with one ancient cottage on it, with obvious overhead phone line.
In the past decade, the surrounding fields have filled up with houses, in total a fewl thousand; and more being added "daily".
These have no signs of overhead lines; and in any case require multiple new PCPs, new cabling to modern standards etc.
But the cottage remains on the old overhead, exposed, vulnerable line; and whatever routing it has always had back to the Exchange.
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Robertos no you where right to point out, it is a dedicated modem cable, shielded etc. I did have a play with the cables today, don't know if it just a coincidence when I swapped over to cheap and cheerful non shielded I got 100 Kbps more, need to swap a couple more times to see ..... I think it's just my line must just be abit shoddier than my neighbours( who are all on same cab). I'm hoping that when FTTC arrives in Sept that the shoddy bit is upstream from my cabinet as I've a 1100 meter run to the cab this is going to be the difference between 24mbps vs 15mbps or worse ......
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A difference of 100kbps between sync's is easily accounted for by time of day and various other influences.
It'll be interesting to see how you get on when the time comes. Let us know .
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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You are getting about the correct speeds for your line,
The only way to find out why your neighbours are getting faster speeds is to read off their equivalent router stats, particularly noting attenuations & NMs.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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No, no taps before master socket, but good thinking. Going to have a play around with shorter rj11 lead and investigate new router. Thanks all for the tips. Get this BT Business Hub 2Wire 2700 router for your long line, it will improve your connection speed and as you are with BT it shouldn�t have any problems connecting to your service.
http://www.ebay.co.uk/itm/BT-2700HGV-BUSINESS-HUB-54...
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I certainly agree with that.
The 2wire will actually still work with a negative SNR. Most modems/hubs will resync when the SNR drops below about 3dB the 2700s are known to continue working - I have seen -0.7dB when I had ADSL2+ and was still able to get normal (full) speed for my line.
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M H C
taurus excreta cerebrum vincit
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My guess would be that your neighbours line is on a different E-side cable from the cab to the exchange, giving less attenuation and higher sync.
I wonder if you can cajole BT into raising a "Boost' task, show the engineer a print out of your neighbours router stats, and have them check on the line loss calculator for the 'best' E-side cable.
Are your neighbours on the same ISP ?
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Yes both neighbours either side with BT. Anty tips not to just get the standard go away your within the openreach bandings ? I'll also investigate the other modem option too.
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