BT Inifinity2

I changed to BT broadband last year and had a HomeHub3 supplied. It was absolutely awful and after 2 weeks I replaced it with my dependable Netgear N300 DGN2200. It has been rock solid.
Today I am being upgraded to BT Infinity 2 and have been supplied a HomeHub5. I hope I don't have the same sort of problem with it, but just in case, what are the alternatives I can use? I take it my faithful old Netgear will not be up to the job.
Just in case you think I am prejudging the event! If anything interferes with my wife's iPad, hide the china and take to the hills!!!

The HH5 is apparently better ... but if you like your Netgear you may be able to use it if it has a WAN input and you can get a BT modem from the Tech that does the install.


edit to add:

Had a look at Netgear spec and it does not have a WAN port, so unless it has an option to use a LAN port for the WAN you are out of luck. Still try to get a modem and then you can get a suitable Netgear to work with. In the interim you should be fine with the HH5 though.

Edited by MHC (Thu 17-Apr-14 09:29:24)

Surely your wife also treasures the china? Or is the iPad utterly transcendent ?

Edit - Posted "Air"ily.

Edited by RobertoS (Thu 17-Apr-14 09:41:49)

TRANSCENDENT (adjective)
The adjective TRANSCENDENT has 2 senses:

1. beyond and outside the ordinary range of human experience or understanding
2. exceeding or surpassing usual limits especially in excellence
In her case, both senses are true.

[chuckle]
_{By the way, did you see my edit ?}

I have been on Infinity 2 for a while now with the Openreach ECI modem and HH3. Performance was acceptable, but then I managed to get a HH5 with built-in modem. WOW, the performance is remarkable. Ping times <25 secs whereas they were >35 secs before. When all the local kids are at school, I achieve >65Mbps peaking at 72Mbps on occasion. Best move I made.

Colin

In reply to a post by camallison:

I have been on Infinity 2 for a while now with the Openreach ECI modem and HH3. Performance was acceptable, but then I managed to get a HH5 with built-in modem. WOW, the performance is remarkable. Ping times <25 secs whereas they were >35 secs before. When all the local kids are at school, I achieve >65Mbps peaking at 72Mbps on occasion. Best move I made.

Colin

You need to do a few checks.

No, can't see it.

Well, the BT Infinity2 is in. Problems at first as it wouldn't connect and the man from Kelly's was going to check the line. It was much better when I noticed that he had not plugged in to the new face plate.
75Mbps down. 19Mbps up. Blimey. What will I do with it all.

In reply to a post by woodroyd:

Well, the BT Infinity2 is in. Problems at first as it wouldn't connect and the man from Kelly's was going to check the line. It was much better when I noticed that he had not plugged in to the new face plate.

Now you know why some are called cowboys!

In reply to a post by woodroyd:

75Mbps down. 19Mbps up. Blimey. What will I do with it all.

Start by throttling the wife! or at least her connection.

Just found that my network does not work. PC connected. Ipad etc. connected on Wi-Fi.
Cable to the switch with Sky, TV, DVD nothing. On to BT and they don't have a clue.
All working before the hub was installed. I knew this would happen.

Did you reboot the devices on the switch?

And occasionally a reboot of the switch helps

Switched the switch off and on. The DVD appeared for a minute or so then disappeared.
I'll try rebooting all of them

Have you allocated fixed IPs to devices? Do they correspond to the range the Hub works with?

As others say ... reboot everything. Start with a PC wired to the hub and work out from there.

In reply to a post by MHC:

Have you allocated fixed IPs to devices? Do they correspond to the range the Hub works with?

As others say ... reboot everything. Start with a PC wired to the hub and work out from there.

Thanks for your help everyone. I rebooted all the equipment and they are now recognised by the HomeHub5.
Downside is that the BT Desktop help that I was advised to install has taken over the PC. Constant checking, popups with pointless advice and the hard disk seems to be thrashing away for no good reason.
Once I find out the address of the router to access it directly, I will bin the BT desktop help.
The next job is to find out who was accessing the Netgear router over the last three days. It was uploading and downloading huge amounts and I was hardly using it. The lights were flashing away all the time.
I changed the password and the Wi-Fi password but it still carried on. I even reset the router and gave it another name but it had no effect.
I think someone somehow had cloned it. Got the pin number.
When I removed the Netgear router, (Named Netgear40) and installed the BT router, I could still connect to a Netgear40 router.
So it is somewhere nearby. Possibly a couple of local teenagers.
I had thought that it was BT testing the line prior to setting up the Infinity2, but obviously not.

The Netgear is reported as being hackable http://www.exploit-db.com/exploits/31617/

You're right, BT Desktop Help is worse than no help at all, remove immediately.

The router admin page should be on http://192.168.1.254 but you can find out for sure by going to a command prompt and doing the command
ROUTE PRINT 0.0.0.0
which will report the default gateway, which will be your router's IP address.

Get the BT Desktop help OFF your PC immediately. You should also run System Restore to roll back the PC to the previous state to ensure all settings are removed.

As the others say. Get rid of the Desktop help. All such program's from all ISPs are a complete PITA and always have been.

Are you sure McAfee hasn't been installed as well? That's a pig. You have to download an "Uninstall" programme from McAfee. Any other method and at best you leave loads of stuff around and some Services still loading up and running. At worst it fully reinstalls itself .

Post deleted by camallison

In reply to a post by MHC:

In reply to a post by camallison:

I have been on Infinity 2 for a while now with the Openreach ECI modem and HH3. Performance was acceptable, but then I managed to get a HH5 with built-in modem. WOW, the performance is remarkable. Ping times <25 secs whereas they were >35 secs before. When all the local kids are at school, I achieve >65Mbps peaking at 72Mbps on occasion. Best move I made.

Colin

You need to do a few checks.

OOPS! milliseconds of course!

You should say "Thanks a million" .

In reply to a post by RobertoS:

You should say "Thanks a million" .

You need do do some checks too!

"Thanks a thousand!" would be more accurate!

In reply to a post by BatBoy:

The Netgear is reported as being hackable http://www.exploit-db.com/exploits/31617/

You're right, BT Desktop Help is worse than no help at all, remove immediately.

The router admin page should be on http://192.168.1.254 but you can find out for sure by going to a command prompt and doing the command
ROUTE PRINT 0.0.0.0
which will report the default gateway, which will be your router's IP address.

Does that mean the hacker had access to my files?
My God

In reply to a post by RobertoS:

You should say "Thanks a million" .

A thousand thanks!

In reply to a post by MHC:

You need do do some checks too!

"Thanks a thousand!" would be more accurate!

[groan]
/me slinks shamefacedly away.

In reply to a post by MHC:

"Thanks a thousand!" would be more accurate!

The French are ahead of you - mille mercis!

I don't think that's at all correct.

Merci mille?

In reference to dictionary.reverso.net/french-english/mille%20mercis:

mille mercis nmpl. many thanks

and I've heard it said en France.

You are confusing it with its alternative - merci mille fois

I think there you mean "mille fois merci".

Edited by RobertoS (Sat 19-Apr-14 17:48:02)