Just found that my network does not work. PC connected. Ipad etc. connected on Wi-Fi.
Cable to the switch with Sky, TV, DVD nothing. On to BT and they don't have a clue.
All working before the hub was installed. I knew this would happen.

Did you reboot the devices on the switch?

And occasionally a reboot of the switch helps

Switched the switch off and on. The DVD appeared for a minute or so then disappeared.
I'll try rebooting all of them

Have you allocated fixed IPs to devices? Do they correspond to the range the Hub works with?

As others say ... reboot everything. Start with a PC wired to the hub and work out from there.

In reply to a post by MHC:

Have you allocated fixed IPs to devices? Do they correspond to the range the Hub works with?

As others say ... reboot everything. Start with a PC wired to the hub and work out from there.

Thanks for your help everyone. I rebooted all the equipment and they are now recognised by the HomeHub5.
Downside is that the BT Desktop help that I was advised to install has taken over the PC. Constant checking, popups with pointless advice and the hard disk seems to be thrashing away for no good reason.
Once I find out the address of the router to access it directly, I will bin the BT desktop help.
The next job is to find out who was accessing the Netgear router over the last three days. It was uploading and downloading huge amounts and I was hardly using it. The lights were flashing away all the time.
I changed the password and the Wi-Fi password but it still carried on. I even reset the router and gave it another name but it had no effect.
I think someone somehow had cloned it. Got the pin number.
When I removed the Netgear router, (Named Netgear40) and installed the BT router, I could still connect to a Netgear40 router.
So it is somewhere nearby. Possibly a couple of local teenagers.
I had thought that it was BT testing the line prior to setting up the Infinity2, but obviously not.

The Netgear is reported as being hackable http://www.exploit-db.com/exploits/31617/

You're right, BT Desktop Help is worse than no help at all, remove immediately.

The router admin page should be on http://192.168.1.254 but you can find out for sure by going to a command prompt and doing the command
ROUTE PRINT 0.0.0.0
which will report the default gateway, which will be your router's IP address.

Get the BT Desktop help OFF your PC immediately. You should also run System Restore to roll back the PC to the previous state to ensure all settings are removed.

As the others say. Get rid of the Desktop help. All such program's from all ISPs are a complete PITA and always have been.

Are you sure McAfee hasn't been installed as well? That's a pig. You have to download an "Uninstall" programme from McAfee. Any other method and at best you leave loads of stuff around and some Services still loading up and running. At worst it fully reinstalls itself .

Post deleted by camallison