BT Lock In Period

Having troubles with BT Infinity Option 2 at the moment, and thinking of moving to plusnet.

I really want a static IP. Amongst other things, I'm cheesed off with BT TV, BT Sport, etc.

Anyway, question is, how can I tell from the BT website what (if any) my remaining contract term is ? It got extended one time when I stupidly added BT Sport free option that I never used, so I can't just look at my order date for when I started with Infinity.

Currently paying £56 for phone and broadband. Hoping maybe I can even do cheaper. I need around 200GB/month, and static ip would be great. But I do need to know my contract period, preferably without speaking to a human.

Thanks

Have you looked at a DNS supplier to resolve the IP situation? I have a dynamic ip but use this : https://www.dlinkddns.com to remote access everything as a soloution to not having a static IP. Not an answer to your question but may be of some help.

Also it is possible to get the service free (I certainly didnt pay!)

That service is only for D-Link users.

There is a way round it, I dont have a D-Link router I have the standard sky router. I forget how you get the free account now but im sure a google search will assist.

I use the account to control my NAS / Torrent Clients & Access my router stats remotely.

In reply to a post by RossMcG:

There is a way round it, I dont have a D-Link router I have the standard sky router. I forget how you get the free account now but im sure a google search will assist.

You can ignore the T&C which state that you must be a D-Link user to sign up, but they may terminate the account without notice if they find out.

I think the system mostly works on (dis)honesty though.

I'm covered as one of my NAS's is a D-Link, funny enough its the one I hacked to install half my stuff on

There are other DNS providers, thats the only one I know (and know of thats free).

I think there is mention of other DNS services in the sky router admin page, these are paid services if memory serves though.

Sorry if it seems the thread has been hijacked, just offering a possible soloution withoput the hastle of changing ISP.

I'm a DynDNS Pro user, but that's still not quite the same as a static IP.

For instance, I've had times when my dyndns has failed to update, leaving me cut off.

Anyway. I really wanted to know where on the BT Broadband/BT web site I can see when my term ends

It seems likely to me that I'll have to call them

Don't forget they signed up to the OfCom reduced rate contract payoff, so it wouldn't be the full outstanding full price contract.

You may also find that the phone now expires before the broadband. I expect you would want to move both, to avoid the Plusnet setup fee and the higher broadband cost.

In reply to a post by RossMcG:

I think there is mention of other DNS services in the sky router admin page, these are paid services if memory serves though.

Unfortunately DynDNS is the only option for dynamic DNS in the Sky Hub. Some have suggested breaking the T&C of D-Link DNS to get a free DynDNS hostname.

There is a lot of support for adding free alternatives to the Sky Hub: http://helpforum.sky.com/t5/Community-Suggestions-Bo...

IMHO I got a good retention deal from BT by committing to a service for a further 24 months, so I think before you jump ship you should explore the possibility of switching to BT Business which will give you that all important fixed IP and also exclude you from BT Sport.

It is good to stumble upon another user who appreciates calling home and understands the shortcomings of DDNS.

I use noip.com

I have a TP-Link router which also automatic noip integration built in. A few of the major manufacturers have them on their routers now I think.

Re: the part of the query on end dates.

I am afraid I had to call BT Retail as they refused to give it over chat. Usual BTR Call Centre experience followed before I got the info I needed.

In reply to a post by bkaz:

Re: the part of the query on end dates.

I am afraid I had to call BT Retail as they refused to give it over chat. Usual BTR Call Centre experience followed before I got the info I needed.

I phoned them.

They won't give me a deal, nor a MAC code. They point blank refused.

The reason is, that I have an 'open order' whatever that means to them.

They sent me an email telling me they were going to start charging for BT Sport, so I told them to cancel BT Sport.

Apparently this means that I won't be able to do anything to my account, including retentions or leaving, until after July 18!

At which point I need to give them /another/ months notice

Some way to hang on to your customers this is. Pffft

That is indeed shocking!

BT Complaints Procedure.

I doubt if you can get all the way through that before it makes little difference, but I suggest you point this out right at the start of the process and that you will be going to the Ombudsman anyway if they don't sort this out and issue a MAC quickly.

For starters they could cancel the "BT Sport cancellation order" that is holding things up and sort out the mess at their end after you have left, at no cost to you. Financial disputes are not a valid reason to withhold a MAC

In reply to a post by HarpingOn:

Currently paying £56 for phone and broadband. Hoping maybe I can even do cheaper. I need around 200GB/month, and static ip would be great. But I do need to know my contract period, preferably without speaking to a human.

Thanks

I pay £56 for my unlimited fibre with phone and all calls to Zen. I have a static IP, and I believe they still do an 8 ip block.
Support is excellent, and in this country with native English speakers.
The only downside is that they have no plans for roll-out of IPv6 in the short to medium term. They have been promising it for many years