I use noip.com

I have a TP-Link router which also automatic noip integration built in. A few of the major manufacturers have them on their routers now I think.

Re: the part of the query on end dates.

I am afraid I had to call BT Retail as they refused to give it over chat. Usual BTR Call Centre experience followed before I got the info I needed.

In reply to a post by bkaz:

Re: the part of the query on end dates.

I am afraid I had to call BT Retail as they refused to give it over chat. Usual BTR Call Centre experience followed before I got the info I needed.

I phoned them.

They won't give me a deal, nor a MAC code. They point blank refused.

The reason is, that I have an 'open order' whatever that means to them.

They sent me an email telling me they were going to start charging for BT Sport, so I told them to cancel BT Sport.

Apparently this means that I won't be able to do anything to my account, including retentions or leaving, until after July 18!

At which point I need to give them /another/ months notice

Some way to hang on to your customers this is. Pffft

That is indeed shocking!

BT Complaints Procedure.

I doubt if you can get all the way through that before it makes little difference, but I suggest you point this out right at the start of the process and that you will be going to the Ombudsman anyway if they don't sort this out and issue a MAC quickly.

For starters they could cancel the "BT Sport cancellation order" that is holding things up and sort out the mess at their end after you have left, at no cost to you. Financial disputes are not a valid reason to withhold a MAC

In reply to a post by HarpingOn:

Currently paying £56 for phone and broadband. Hoping maybe I can even do cheaper. I need around 200GB/month, and static ip would be great. But I do need to know my contract period, preferably without speaking to a human.

Thanks

I pay £56 for my unlimited fibre with phone and all calls to Zen. I have a static IP, and I believe they still do an 8 ip block.
Support is excellent, and in this country with native English speakers.
The only downside is that they have no plans for roll-out of IPv6 in the short to medium term. They have been promising it for many years