Orange Flashing Light.

My internet (BT INFINITY) was activated last night at midnight, and it continues to get this Orange Flashing light Every time I plug in the router. BT Advisers said there is a problem on the line and they have to send my details off to the Specialist Team.

The connection wire didn't fit into the phone socket that OpenReach installed so I had to go buy an ADSL filter for £9.99 (which I hope to get back from BT, surely they're supposed to provide one). Do you think it could be the ADSL filter that is stopping me from connecting to the internet, or do you think they should have provided a WAN cable instead?

Best to get some pictures of what you have plugged in where.

Also when you say activated at midnight that is an odd time to do it, since it needs someone to visit the green street cabinet in the road to turn on the FTTC service on the line. Could it be that the activation is due today.

Also the phone line should plug into the DSL socket, rather than the WAN socket, unless you also have a white Openreach FTTH modem, in which case you use an Ethernet cable from the LAN port of the modem to the WAN port of the HH5.

Back of the Router.

ADSL Filter

OpenReach Socket

I believe I might be slightly wrong with the Midnight Activation. I think I was on the BT website and they said your internet could be activated anytime up to Midnight, June 24th, or something among those lines. It was originally meant to be activated on June 12th but BT has had major problems with it all since. And the advisers said it would be all up and running yesterday, and now saying they might be a fault. I don't quite understand the concept.

When was the socket installed? Was it specifically for this order?

If it was then the BT Tech got it wrong.

The socket was installed on June 12th, and completed on June 23rd. Specifically for BT Infinity. I've had countless problems with them during the past week or so which I've heavily complained about to them.

What kind of socket should I have gotten?

Edited by deleted (Wed 25-Jun-14 17:15:05)

Assuming you plug the filter into the openreach socket then yes that should work if the line has been enabled.

Given the history seems to be a bit of a mess, then back to BT Retail to chase them again. The fault could easily be that they've messed up the orders or Openreach who do the physical work have.

Thanks,.

BT said they will forward my case onto Service Monitoring Team and will call me back tomorrow to check the entire line. Hopefully they can send out someone to fix this matter in the same day because it's been 13 days since it's first opposed activation.

If you had an existing phone line and an engineer to install Infinity you should have got a socket like http://www.coolwebhome.co.uk/faceplate/ and also explains why no microfilters were sent with the home hub.

Given it may be a duff install i.e. no vdsl2 faceplate, have you checked that the telephone works properly?

I recently moved into house and I found out that the house had no phone line/face plate whatsoever, so OpenReach engineer came and installed a new phone line with that face plate. I thought it was odd that I didn't get an ADSL filter with it.

If the engineer was JUST booked to install a phone line then that is the correct faceplate to use.

The VDSL2 faceplate is only installed if they arrange a Infinity and phone line activation on the same day, or if you have a phone line and an engineer install is booked for you.

Once the engineer completed the set up, I asked him if I needed anyone to sort out the router, and he said "No, it's just self installation' so I guessed that everything was set up correctly. Did I need another engineer?

No. self install means you plug it all in with microfilters, we have no idea what you ordered, the BT order system should have told you important stuff like that.

But you may need an engineer to visit and test and show that its not a wiring issue stopping the VDSL2 working now. Same day dispatch of these is rare as they are limited in number and are busy with other peoples jobs on a specific day so need to be booked in advance.

In reply to a post by LTTOBTS:

Once the engineer completed the set up

What did the engineer actually do?

If the engineer was booked to install a telephone line they have done it right.
If the engineer was booked to install telephone line and do a managed install of FTTC then they've not done it right.

So question is what did BT Retail book and what did they tell the customer was booked, the two do not always agree.

Does the phone work?

you sure u ordered INFINITY not adsl2 ?

It would still work.

i know that but im on about why the bt fella didnt set up untill it was working ...

There's a good chance the OP ordered the self install product. The engineer on site was just installing the line.

Option 2, an attack of the contractors, who've done summit wrong somewhere ........

Go to: https://www.bt.com/appsconsumerordertracking/index.d...
Input the various order numbers you have been given and see what was actually on the orders.