rein

With the help of the BT engineer we identified a neighbour's Netflix box power supply as the cause of my problems with slow speeds and drop-outs. The neighbour isn't doing anything about it. I bought an am radio to check. Any suggestions as to what I can do?

Buy a new power supply for your neighbour's box

Edited by deleted (Tue 16-Sep-14 09:03:21)

Have you spoken to the neighbour? If so, how did they respond?

Neighbour very friendly etc. Fully aware of the problem. It even affects their internet.
They are just not doing anything about it.

That seems a little odd. As you are friendly with them perhaps a little pressure on them to change the power supply - or as previously suggested off to buy them a replacement - probably won't cost any more than £10.

In reply to a post by fergus0113:

Fully aware of the problem. It even affects their internet. They are just not doing anything about it.

This sounds bizarre. You have diagnosed the problem and are offering to fix it. Sounds decidedly UN-neighbourly to me!

There ARE rules governing radio interference with other people's services but they are complex and hard to enforce. Sometimes we miss the harsh regime of the Post Office Radio Regulatory section.

He's already bought an am radio to check, another fiver on a PSU will fix it.

Tell your neighbour it may burst into flames.

In reply to a post by BatBoy:

He's already bought an am radio to check, another fiver on a PSU will fix it.

Tell your neighbour it may burst into flames.

And that you'll have to call in the Official BT Interference Investigation team to check out their computers and equipment. Worked for me on a neighbour's faulty monitor PSU which promptly got fixed.

And that you'll have to call in the Official BT Interference Investigation team to check out their computers and equipment.

I'm guessing they didn't think to Google it and see through your white lie

Correct! Maybe they had something to hide

Post deleted by MrSaffron

If you buy them a new adapter eg find out the volts amps etc of the current one i don't see why they wouldn't use it?

I told them how to get a new power supply. I balked at offering to buy them a new one. It sets a precedent. It baffles me.

Remove names & address of your neighbours. That is their personal info that you should not be posting here. It can also be construed that you are libelling them.

Also a campaign on social media might also be construed as harassment.

They're clearly happy with the issue and don't really mind the drop outs so they have little incentive (apart from being nice people which perhaps they aren't) to pay for it. It's affecting you far more than them unfortunately. I would just buy it personally then it's sorted plus you can ensure they don't get some Chinese item from ebay which is just as bad as the purchase is under your control.

Edited by ukhardy07 (Wed 24-Sep-14 15:02:57)

Removed neighbours address as might have led to unnecessary harassment

In reply to a post by fergus0113:

I told them how to get a new power supply. I balked at offering to buy them a new one. It sets a precedent. It baffles me.

How much does it cost?