What Speed

My current Plusnet fibre package provides up to 76Mbps but my line will only support up to 38Mbps. The speed that I actually receive is usually 36 � 37Mbps.

I am now out of contract. Should I save money by changing to a cheaper & slower package of up to 38Mbps unlimited since my line will simply not support a higher speed? On the other hand, is there some advantage in staying with the faster package?

I know my question may sound silly but I wonder whether the faster package may be less affected by the volume of traffic at peak times or by the number of devices being used in the household at any one time. Could one of the technocrats out there please advise me?

Save the money. The connection is the same, the only difference is the speed cap.

My current Plusnet fibre package provides up to 76Mbps but my line will only support up to 38Mbps.

Why did PN provide and charge you for a Max speed fibre BB package when they would surely know your line was incapable of providing it?

Edited by Apprentice (Fri 08-May-15 21:28:06)

Many thanks, BatBoy.

The speed cap doesn't affect me in view of the maximum speed I can receive. I'll go & save some money.

Thanks, Apprentice. I agree entirely with your point.

However, I suggest that other ISP's may have tried to sell me their most expensive package. I think the term is "profit maximisation".

Your estimated line speed

If we've done a line check for you, we provide an estimate of the broadband speed that your line should support.
Please see above for the 'Estimate line speed'.

If we're unable to provide a line check, we give you the option of continuing without a speed estimate, in which case you'd see the Speed Estimate as "Opted out".

Did you not get an estimated line speed for your fibre connection when signing up?

Thank you for your efforts, Apprentice, but I really can't remember. I've been with PN for about 2.5 years. I suspect I did not receive an estimated line speed but I'm not sure.

I can't even remember what packages were available when I enrolled. I used to be with O2 on standard broadband with a speed of 1 to 2 Mbps.

When you login to the PN portal/members centre does it give an estimate here? :-


https://portal.plus.net/my.html?action=data_transfer...

In reply to a post by 1_4_all:

The speed cap doesn't affect me in view of the maximum speed I can receive. I'll go & save some money.

You would start a new 18-month minimum term, unless you can screw a deal out of the Retentions Department. Normal support couldn't vary it.

However, most retentions deals are to stay on a product at a reduced price. That too normally requires a new minimum term.

Thanks for that, RobertoS. PN have already offered me a new deal but they want me to sign up for another 18 months. I'll think about it when I've made some comparisons.

I tried your suggestion, Apprentice, but the PN site is down at the moment. I'll try again tomorrow. Thanks.

In reply to a post by Apprentice:

My current Plusnet fibre package provides up to 76Mbps but my line will only support up to 38Mbps.

Why did PN provide and charge you for a Max speed fibre BB package when they would surely know your line was incapable of providing it?

I'm assuming when he/she joined Plusnet on that package they either didn't do an unlimited version of 40/10 / 40/20 or Plusnet believed the line might of been capable of higher downstream or upstream..

Maybe the customer mentioning this to Plusnet will get him a good offer or refund if you will.

Edited by mlmclaren (Sat 09-May-15 01:15:00)

Thanks very much, mlmclaren, for jogging my memory. When I first joined PN I had a choice of 76 Mbps with 250 GB usage or 38 Mbps with 40 GB usage.

With hindsight, I realise that I deliberately chose 76 Mbps to avail myself of the extra usage. Now, of course, I can obtain 40 Mbps with unlimited usage which will be my choice.

My gratitude goes to all who participated in this thread, including Apprentice who supplied the hyperlink.