Migration question

Started this discussion in another thread but thought it best to start another so not to go off topic in the other.

My ISP (coms) have been bought out by Timico and will shortly be moving customers over to the Timico network. Before this anouncement i was about to get my MAC to move migrate. If i got my MAC now how would this effect the move over to Timico thatcmy current isp will soon be doing? Will the mac automatically cancel any order they place to move me over or not?

Wouldnt want to be in a position where i was about to move to a new isp, and the block move then happened and got moved again without my say so. I know people on here moved once Coms bought adsl24 so a similar position

Edited by bobble_bob (Wed 27-May-15 06:43:43)

My gut instinct is that if you've not yet started the process to migrate to your new chosen ISP, then sit tight with the existing until such time as their change/takeover is complete.

My thinking being that having two orders rattling around at the same time, yours to leave and theirs to facilitate the buyout, sounds like a recipe for disaster if combined. As/if/when anything goes array during all this, then who does one call for resolution ?

Yea was thinking that. When the takeover happens they cant lock you into a contract can they? On a rolling 1 month contract at present

You remain on the exact same contract terms as now and take-overs take several months to happen and given migration system all changes on 20th June I would not expect them to do much before then.

Cheers. So would you migrate now or wait until the takeover incase it causes any problems having a mac migration and a takeover change possibly at the same time

Edited by bobble_bob (Wed 27-May-15 09:18:46)

Personally I'd go through with the migration now if I had already been thinking of moving

Want to move yea. The only thing im worried about is if a bulk order is places by Timico while im waiting for the mac/migration to complete and what problems this may cause. Especially as Coms seem abit incompetent and may just forget ive migrated away and do the bulk order anyway

The move if the buy out does end up with them doing a migration might be six months away or more - how long do you want to wait?

Well asap but Timico did say they would be moving people over shortly in an email i got from them. Dunno how they define shortly though. They do have a network inplace so not sure why it would necessary take 6 month?

If it did take 6 month then migrating now would be straightforward. Its just if like i said i migrate now and they decide to move everyone over in the next few week. I then could have a migrating being processed while a bulk migration takes place from Timico which could cause all sorts of trouble

Edited by bobble_bob (Wed 27-May-15 11:29:11)

Well emailed Coms for my MAC, nothing to lose having a MAC i guess even if i dont use it straight away. Why do they take up to 5 days to generate? In these days of everything being almost instant, seems daft it can take a full working week to get a code to migrate

Got my mac 5 mins after requesting it

I know you've already got it but you asked a question...

Ofcom require MACs are created within 5 working days. A number of ISPs seem to have taken this as a target (ie it should take 5 working days). So, it shouldn't take 5 working days but ISPs are free to prioritise their resources and may put MAC creation at the back of the ticket queue and only act on it when they are close to breaching the target. So, the actual creation is a matter of moments but it could take 5 days before they start that 5 minutes work as more pressing issues take priority.

Did it come from Coms or Timico?

Edited by RobertoS (Wed 27-May-15 16:45:06)

Rang Coms they did it. Goinh on certain press releases the sale of coms isnt finalised until the end of the month

So got my activation date from Pulse8. Next job is getting coms to stop billing me after my notice period. This could be fun going on othes experience. Should i do this

1 - Ring Coms, tell them my migration in on the 3rd and inform them i give 1 month notice from today
2 - Coms bill comes out on the 1st and covers until the end of June. Soon as that comes out should i cancel the DD as it will be my last bill and Coms won't owe me anything and i wont owe them anything?
3 - Come migration date tell them to close my account as ive moved and paid up?

Good plan?

Anyone know what time migrations usually happen? I know its different when going from BT -> LLU or vice versa as you need an engineer to switch you over at the exchange.

Im going from TTB LLU to TTB LLU so assume on engineer needed. Sure last time i moved ISP but stayed on TTB LLU it was on the early hours of the morning, but dunno if this is a rule or just luck

Whats the latest a migration can happen? Migration day today, still cant connect to new ISP (can get on old one still). ISP cant do anything as they say its a 24hr window. Is it likely to happen this evening though?