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Standard User deleted
(deleted) Sat 01-Aug-15 23:34:15
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9 months contract for students ?


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My daughter + 2 other girls are moving to rented house in September. They intend to do it again next year.
There is a disconected phone line, previously with Talk Talk, apparently capable of 7Mb/s, which may be too slow for 3 of them watching videos at the same time. Fibre seems to be available too.

Anyone knows of any special 9 months deals for students ? It would not be that expensive to keep std. broadband on for next year, but not fibre.
However the house is rented out to holidaymakers June to Sept., so it would be necessaary to cease the the phone line, or, if possible, block outgoing calls.
Any advice would help. Thanks, regards,
Martin
Administrator MrSaffron
(staff) Sun 02-Aug-15 09:21:13
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
Virgin Media seem to be the main ones these days.

A 12 month deal and turn on call blocking for the holiday season seems best, especially given offers that vary. Alas TalkTalk is often 18 month minimum contracts

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Wed 05-Aug-15 23:27:29
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
And now OpenReach is going to hike the Fibre cancellation fee from £5.71 to £37 !!!
Arggghhh...


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Standard User deleted
(deleted) Fri 07-Aug-15 10:22:13
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
As if by magic, an article about 9 month contracts for students:

http://www.ispreview.co.uk/index.php/2015/08/bt-and-...
Administrator MrSaffron
(staff) Fri 07-Aug-15 10:51:42
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
Yeah have same offers, weighing up if of any use versus just chasing a 12 month deal and throwing away last 3 months

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Fri 07-Aug-15 23:43:47
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Re: 9 months contract for students ?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Yeah have same offers, weighing up if of any use versus just chasing a 12 month deal and throwing away last 3 months


Very little in it, except no worry about what happens to live line after the 9 months.
Phoned my home provider PlusNet, but no go, will they perhaps follow BT later ?

Unlike other Unis, ours starts 7th Sept. so it's urgent.
Regards,
Martin
Standard User deleted
(deleted) Sun 30-Aug-15 00:00:03
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
AARRGGGHHHH = [censored] BT !!!
So my daughter decided to go with the 9 months BT deal, duly entered her Uni email address and details via the website an picked 4th September (2nd was available) as a start date as she will be moving in that day (Scottish Uni, starts Sept. 7th)

Today she received spate of emails, BT cancelled her order, replaced it witd std. BT BB (presumably 12mths ?) at std. price (their Student price is £5 chreaper, still shown on BT website) starting 18th Sept. !!!
NO EXPLANATION !!!
Of course beeing a Bank Hols weekend we cant' get hold of anyone at BT !!!

So first thing on Tue., it will be ultimatum to BT, sort it out pronto, or she cancells.

Sky now has 9 mnths free BB, line rental only offer for students, PlusNet has £75 cashback....
Regards,
Martin
Standard User mlmclaren
(fountain of knowledge) Sun 30-Aug-15 00:18:01
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
That sounds VERY naughty of BT.... almost like they didn't think it would be noticed!

I saw the Sky deal and thought it was rather good... though making sure Sky's available where your daughter will be staying is important but is good ammunition to have against BT!

Standard User deleted
(deleted) Fri 04-Sep-15 23:46:16
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
UPDATE
After the bank. hols my daughter phoned again, got some reasonably inteligent bloke (but see later), who blamed OpenReach (?) for changing the order, but promised to re-instate the original Student Contract and expedite the activation.
Today we arrived at the house, the phone line came to life in the afternoon, so far so good.
Of course no sign or router, so I urged my daugter to ring up again and ask if the intenet connection is active (could have scrounged a router).
She was reluctant, but eventually phoned up.
Just as well, they expedited the phone line, but NOT the internet !
Now they promise a router and connection by Tuesday.
Well, I will be surprised if that happens, and I will be 500miles at home....

If you HAVE to deal with BT, make sure every few days that they still at it...!
Regards,
Martin
Standard User Chrysalis
(legend) Sun 06-Sep-15 17:54:14
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
I have a educated guess as to why openreach cancel so many orders.

My guess is when the exec office do escalated appointments and none are available, they will boot someone off from the appointment system to make room, hence the mess your daughter has had. May also happen with higher tiered products such as business pushing residential appointments out as well.

Sky Fibre Pro BQM - IPv4
Standard User deleted
(deleted) Wed 09-Sep-15 21:48:21
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
Update 2
As predicted, Nothing happened on Tuesday.
Today my daughter received silent calls on both her mobile and landline.
Urged her to call BT again, took them a while to check the status of the order.
Made promises for tommorow.
Not holding my breath, just crossing fingers...
Regards,
Martin
Standard User oaksys
(newbie) Thu 10-Sep-15 06:26:56
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Re: 9 months contract for students ?


[re: Chrysalis] [link to this post]
 
I was chatting to an OpenReach engineer who was recently fixing our noisy line. He was telling me a lot of the delays were caused by the engineers on the ground being no longer allowed to organise their day in a sensible sequence. Apparently administrators choose who the engineer should visit next, regardless of the geographic position of the calls or the potential work involved.
Standard User deleted
(deleted) Fri 11-Sep-15 20:45:46
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Re: 9 months contract for students ?


[re: oaksys] [link to this post]
 
OK, BT delivered the router on Thursday, so internet is now up and running smile !

Still, this was 8 days later then they said they could do it, 6 days later then we asked for.
More to the point, the the order got cancelled and replaced with non Student one, without telling us, then we had to phone almost daily to make sure it was proceeding...!
Regards,
Martin
Standard User deleted
(deleted) Mon 14-Sep-15 22:17:30
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
Did you expect that was the end of this little saga ?

HA ! This is BT we talking about.

So, Monday morning just 4 days after connecting it, the phone line is DEAD.
My daughter phones up, she is told it would take 4 days to diagnose and then 7 days to fix !!!

My wife phones later in the day, apparently it will be fixed by midnight Thursday...?

Place your bets....
Regards,
Martin
Standard User deleted
(deleted) Mon 14-Sep-15 23:01:09
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
There's always the automated phone line test https://www.bt.com/consumerFaultTracking/public/faul...
Standard User deleted
(deleted) Fri 18-Sep-15 22:38:08
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
UPDATE

Lo and behold, a BT chap has actually turned up on Thursday, (as it happens, he lives almost directly accross the road, we have seen Openreach van parked near by all weekend.

So, phone line and BB working again, but fingers still crossed.....
Regards,
Martin
Standard User Apprentice
(knowledge is power) Sat 19-Sep-15 09:13:07
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Re: 9 months contract for students ?


[re: deleted] [link to this post]
 
What was the problem?

plusnet user
Standard User deleted
(deleted) Sun 20-Sep-15 21:47:43
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Re: 9 months contract for students ?


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
What was the problem?


Although my daughter asked, she didn't get a clear answer,
but the BT chap was in the street cabinet and on the mobile to someone at the exchange couple of times.
Sounds to me like they switched to alternative line / pair.
Regards,
Martin
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