URGENT: SSE username and password

I've just bought a Billion Bipac 8800NL router to replace the router provided by SSE, my ISP.

I need to find the SSE Username and Password in order to configure the Bipac. Could anyone provide me with these?

This is urgent and I'd really, really appreciate help here.

Thanks

Philip

The username and password will usually be unique to your account, so only SSE will be able to provide them

Login to your SSE account via their website - most ISPs will store the information you require there.

Thanks for your suggestion. I've just logged in to my account on SSE's website and the information isn't available there

I was thinking that this would work like BT Infinity where the username is [email protected] and no password is required.

Best wishes

Philip

Thanks for replying. I was thinking that this would work like BT Infinity where the username is [email protected] and no password is required.

Best wishes

Philip

It would be more likely to work with no authentication like other TalkTalk connections but I suppose they need to have a username and password to distinguish their customers from other TalkTalk resellers.

Wireshark is the usual way of finding out.

Thanks. I'd never heard to Wireshark before. I think it might be beyond my capabilities. I'm hoping that someone out there will have tried to configure a non-SSE router and will have the generic logon details.

Best wishes

Philip

You have to call SSE and they'll provide you with the information.

Username is

[First 9 digits of Account number][email protected]

They'll provide the password.

Edited by deleted (Sat 05-Dec-15 16:49:21)

I followed a pdf written by dragon2611 to run wireshark to determine my Sky username and password.

That's encouraging. Do you know where I can find the .pdf? A link would be brilliant. Thanks and best wishes

Philip

No, but follow Djblu1980's suggestion first while I look for it.
Can't find it sorry. It was here but it's gone http://www.skyuser.co.uk/forum/extracting-sky-router...

Edited by deleted (Sat 05-Dec-15 17:14:04)

You can find your username and password on a slip that came with my router or welcome letter I cant quite remember which, for the Internet Security Suite.
On there you will have your username and password for this which is the same for the router.
The username should be ********[email protected], the numbers seem to be your customer number missing the last digit.
Tried and tested on my 8800axl

SSE seem quite responsive on their Twitter page, if you can't get them via phone or email.

You may be able to download the configuration file of your existing router, Likely it will contain the user name in clear text, but the password may or may not be encrypted.

I've managed to track down some information about Wireshark but it's seriously daunting. I think I'm not sufficiently IT literate to master it in under a week

Thanks anyway, though.

Philip

Great suggestion, thanks. I've tried tweeting them.

Philip

Okay, this is where I come clean. It's actually my father's broadband connection I'm trying to troubleshoot. He's in his late 80s and I've come up to Yorkshire to help. I've been through all his files several times now and unfortunately I can find no trace of the information I need. There's nothing about the Internet Security Suite at all

I've looked at his account on SSE's website and the information isn't there either. Unfortunately by the time SSE's helpline opens on Monday, I'll be back in London and there's no way my father will be able to configure the router via phone instructions from me. So frustrating.

Thanks for your advice though.

Philip

I just wanted to say that although I've not managed to solve my problem so far, I'm incredibly impressed by the helpfulness of this forum. I'd just like to say how much I appreciate all the suggestions that have flooded in. And please do keep them coming!

Best wishes

Philip

You could try calling the fault team who are open, they might be able to help if you explain. 0800 294 4721

I notice that there has been no contribution on this thread from those who normally are outraged even that an ISP's telephone help staff might have access to any password in plain view let alone that they might simply give it out to someone who can pass ID checks who rings up!

I hope the OP manages to sort something out...somehow.

PPPoE password is in no way sensitive, as one can only use it if they are able to connect a router to your phone line.

A few ISPs have PPPoE passwords that match the website passwords for billing etc and are able to be given out by staff, this is a bad bad idea.

Finally got username and password. Got the attention of SSE's social media team by tweeting (@YourSSE) and that led to an email correspondence. Impressed by the social media team, not by the support team.

Anyway, thanks to all who offered suggestions. We have a result!

In reply to a post by tatami:

Finally got username and password. Got the attention of SSE's social media team by tweeting (@YourSSE) and that led to an email correspondence. Impressed by the social media team, not by the support team.

Well done.

Not being a fan Twitter or Facebook, I have not yet tried that approach for dealing with unhelpful companies. Maybe I should give it a try!

In reply to a post by Michael_Chare:

Not being a fan Twitter or Facebook, I have not yet tried that approach for dealing with unhelpful companies. Maybe I should give it a try!

It's (more than) a bit sad that many, not just ISP, companies seem to be moving to such places to provide support.

There is a logic to it, in that it is on social media that the widest bad (or good) publicity occurs these days. Addressing the bad directly in the same place makes a lot of sense.

Given that all support costs time and money, conventional support inevitably suffers.

Get rid of the social media. The world would be a better place.

It's (more than) a bit sad that many, not just ISP, companies seem to be moving to such places to provide support.

Get rid of the social media. The world would be a better place.

Vote Robertos for President !

In reply to a post by Michael_Chare:

Not being a fan Twitter or Facebook, I have not yet tried that approach for dealing with unhelpful companies. Maybe I should give it a try!

You should. It has the advantage of spreading knowledge about your problems to a wide audience which increases the pressure on companies to fix them.

It is also cheaper for most companies to deal with issues via social media than by telephone - on the phone you can only generally deal with one thing at a time but on social media/web chat/email you can deal with a number of issues at once.

In reply to a post by BatBoy:

In reply to a post by Michael_Chare:

Not being a fan Twitter or Facebook, I have not yet tried that approach for dealing with unhelpful companies. Maybe I should give it a try!

You should. It has the advantage of spreading knowledge about your problems to a wide audience which increases the pressure on companies to fix them.

That is a very reasonable point.

I would like to raise an issue about a certain bank which is taking it opon itself to advise the US tax authorities about a certain bank a/c which I am related to.

The entitity to which the account belongs has no US connection whatsoever. The bank appear to think I should tell the US Tax people this. I see no reason why I should be forced to do this, as it is the bank themselves that have made the false allegation.

It is difficult to raise the issue on social media and get it resolved without also making details of the a/c public which is something in these days of stolen data I am reluctant to do.

HSBC?

Scottish Widows. When I rang the person I spoke to advised me that they had been told not to answer customers questions on the subject I was asking about as they had not been trained. They had had a number of calls, and they really should have had one or two people with the appropriate training, granted it was an issue which only a few customers would be concerned about.

I had no idea Scottish Widows were a bank

Oh hang on, what's this

Member of Lloyds Banking Group

I have a theory that the Building Societies were better as they were as they were more on the customers side. Once they became banks they were just there to con you by keeping you as a saver on old interest rates etc. (Not that SW was a BS.)

In reply to a post by Michael_Chare:

I have a theory that the Building Societies were better as they were as they were more on the customers side.

There are still quite a few around, including Nationwide of course. They (along with a few others) protected themselves from "carpetbaggers" cashing in from a switch to bank status by making sure any windfalls from conversion went to charity. It seems to have worked.

Been with Nationwide since I was a kid, a little windfall would have been nice when all that was going on but I think the service is better as it is than it would have been had they become a bank.