No, but follow Djblu1980's suggestion first while I look for it.
Can't find it sorry. It was here but it's gone http://www.skyuser.co.uk/forum/extracting-sky-router...

Edited by deleted (Sat 05-Dec-15 17:14:04)

You can find your username and password on a slip that came with my router or welcome letter I cant quite remember which, for the Internet Security Suite.
On there you will have your username and password for this which is the same for the router.
The username should be ********[email protected], the numbers seem to be your customer number missing the last digit.
Tried and tested on my 8800axl

SSE seem quite responsive on their Twitter page, if you can't get them via phone or email.

You may be able to download the configuration file of your existing router, Likely it will contain the user name in clear text, but the password may or may not be encrypted.

I've managed to track down some information about Wireshark but it's seriously daunting. I think I'm not sufficiently IT literate to master it in under a week

Thanks anyway, though.

Philip

Great suggestion, thanks. I've tried tweeting them.

Philip

Okay, this is where I come clean. It's actually my father's broadband connection I'm trying to troubleshoot. He's in his late 80s and I've come up to Yorkshire to help. I've been through all his files several times now and unfortunately I can find no trace of the information I need. There's nothing about the Internet Security Suite at all

I've looked at his account on SSE's website and the information isn't there either. Unfortunately by the time SSE's helpline opens on Monday, I'll be back in London and there's no way my father will be able to configure the router via phone instructions from me. So frustrating.

Thanks for your advice though.

Philip

I just wanted to say that although I've not managed to solve my problem so far, I'm incredibly impressed by the helpfulness of this forum. I'd just like to say how much I appreciate all the suggestions that have flooded in. And please do keep them coming!

Best wishes

Philip

You could try calling the fault team who are open, they might be able to help if you explain. 0800 294 4721

I notice that there has been no contribution on this thread from those who normally are outraged even that an ISP's telephone help staff might have access to any password in plain view let alone that they might simply give it out to someone who can pass ID checks who rings up!

I hope the OP manages to sort something out...somehow.