ADSL max / ADSL 2+ / FTTC on a slow connection.

Hi Guys,

I am with talktalk, and have had a pretty bog standard DSL connection approx 2mb for 7-8 years. Openreach have been saying for quite some time the FTTC is available but every time I call talk talk (or BT) they say No.

Finally after reading this forum I looked up my address on the ADSL check instead of my postcode, and got some more details. Looks like FTTC is indeed available but due to distance and ancient infrastructure, I can only get the following max stream speeds download.

ADSL max : 2.5 mb
ADSL 2+ : 3.5 mb
FTTC Range A or B : 4.9mb

My suspicion is that I am on ADSL max, how do I push for ADSL 2+ or FTTC even if they are not classed as superfast packages. I also cannot get the discount on SAT from the government scheme presumable because they think I can get FTTC.

Cheers
Leith

You obviously cannot use your phone number, however can you try that of your neighbours and see what they can get?

BT will NOT sell you Infinity with that sort of speed, however, they do have a "Faster Broadband" option which uses FTTC and is aimed at sub-15Mbps lines.

Thanks for that, I will push talktalk for that but if I have no joy will try BT.

In reply to a post by MHC:

BT will NOT sell you Infinity with that sort of speed, however, they do have a "Faster Broadband" option which uses FTTC and is aimed at sub-15Mbps lines.

That might not be exactly true.

If it was not viable to sell the fibre product at that speed then it most of the time would be hidden and would say on the BTOR Where and when page that its out of reach.

But where its still listed they should be able to buy it, its better than they current ADSLx so its an improvement, I am sure BTW would still be happy to get some revenue for their fibre product to pay for its cost of installing it.

But that just my opinion.

Paul

You may have missed the point ... The "Faster Broadband" is FTTC however BT decided NOT to use the Infinity branding on sub-15 products so they could continue to advertise Infinity with the much higher speeds.

The biggest problem is that only a few ISPs actually sell it - BT business and consumer and a few others. Some of the larger ones do not bother.

BTs hep page: http://bt.custhelp.com/app/answers/detail/a_id/47740...

Can you get your line stats from the router:- http://www.kitz.co.uk/adsl/frogstats.php

http://www.kitz.co.uk/adsl/linestats_explanation.htm

Here is the link for the BT product: http://bt.custhelp.com/app/answers/detail/a_id/47740...


You may well find TT and other do not offer an equivalent.

Ah, ok.

I wasn't aware that they had started supplying ADSL Speeds over Fibre for the areas far from the cabinet to get the full fibre service.

That's good to know.

Paul

Been around for a few years ... the trick is to get someone who actually knows about it!

In reply to a post by PaulKirby:

Ah, ok.

I wasn't aware that they had started supplying ADSL Speeds over Fibre for the areas far from the cabinet to get the full fibre service.

That's good to know.

Paul

It still uses the same VDSL technology however due to line length the achievable speed is lower. Much like, those on ADSL2+ close to the exchange can get 20meg+ whereas those further away can maybe only get 2meg.

It's to do with the term "superfast" which when FTTC was originally released, Openreach said anything above 15meg was superfast and if your line couldn't achieve that then BT weren't able to sell you "superfast Infinity" so they created the "faster broadband" product. It's been around since day 1 of FTTC, it's not something new. Just not that many people know about it as it's not really advertised for some reason.

Edited by deleted (Wed 30-Mar-16 09:46:36)

In reply to a post by MHC:

Been around for a few years ... the trick is to get someone who actually knows about it!

Ah, so no talking to the overseas team then LOL.

Paul

In reply to a post by lee111s:

In reply to a post by PaulKirby:

Ah, ok.

I wasn't aware that they had started supplying ADSL Speeds over Fibre for the areas far from the cabinet to get the full fibre service.

That's good to know.

Paul

It still uses the same VDSL technology however due to line length the achievable speed is lower. Much like, those on ADSL2+ close to the exchange can get 20meg+ whereas those further away can maybe only get 2meg.

It's to do with the term "superfast" which when FTTC was originally released, Openreach said anything about 15meg was superfast and if your line couldn't achieve that then BT weren't able to sell you "superfast Infinity" so they created the "faster broadband" product. It's been around since day 1 of FTTC, it's not something new. Just not that many people know about it as it's not really advertised for some reason.

Oh I am aware how it works, I just wasn't aware that they had started using it because I haven't seen anywhere using it until possibly now.

Paul

Not sure what you think has changed.

Selling a non-Infinity product for sub 15 Mbps speeds is PURELY a BT Retail decision and nothing to do with other providers and something they have been doing for year.

And the price BT charge their customers is lower than Infinity - and if you then get better than 15Mbps, I believe the price may not be increased.

Thanks for all the information guys, I have got more in the last 24 hours from you than months of trawling the web and calling service providers. I will get some of those metrix when I am back at home.

The smaller ISPs such as Aquiss, uno and vivaciti also used to sell it as low as 5Mbps, perhaps even 2Mbps, from day 1. Of course, they tend not to do unlimited allowances, but worth an ask as to what they can offer.

Thank you

Can't find the stats or the router in the selection list Netgear DGN2200

Edited by deleted (Thu 31-Mar-16 18:10:31)

Have a read of this from MrSaffron's website page:-

http://www.coolwebhome.co.uk/stats/routers.html#netgear