ping command

On my LAN I have one device that always seems to have some packet loss no matter from which computer the ping command is executed, even from the router itself. What steps can I take to resolve this issue; rebooting the device or the router doesn't change the end result. The CAT5e cable has been replaced. Guidance would be most welcomed to achieve zero packet loss.

What sort of device is it? It may just be that it doesn't set any priority to responding to pings. Does it show other issues?

Update it's network card and/or drivers

You're making an assumption that the device has drivers that can be updated. For all we know it is a Sky box, DVD player, TV, video camera, etc, etc. Not enough info in the OP to really give any definitive advice.

No I'm not, I'm suggesting either the card or the drivers are updated. If that's not possible, the device should be replaced.

In reply to a post by ian72:

Not enough info in the OP to really give any definitive advice.

And no suggestion that data packets are being lost.

As Bob indicates as well, there is nothing here to say there is anything actually wrong. A device not responding to pings (or having slow pings) means nothing unless there is something else visibly wrong. If the device is otherwise working then response to pings is meaningless - ping is very limited as a diagnostic tool.

Suggesting updating drivers or replacing devices is in my opinion to early in this case as so far we haven't actually seen there is anything actually wrong with the device.

The CAT5 cable has already been replaced. Dealing with the device itself is the logical next step.

In reply to a post by BatBoy:

The CAT5 cable has already been replaced. Dealing with the device itself is the logical next step.

But dealing with what? There is no evidence that the device has any problems from the current info.

In reply to a post by BatBoy:

Update it's network card and/or drivers

It depends on the device, if its an embedded system like a media device there might not be a network card to change due to it all being embedded, there might not even be a firmware update either.

If its working and gets packet loss now and then, the device might be under load and unable to keep up with processing everything, hence the packet loss.

But until we hear more from the OP its all guess work.

Paul