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Standard User Kiko4564
(newbie) Tue 22-Oct-19 14:45:37
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Intermittent telephone line fault


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Hello, whilst this isn't a current fault, I previously had an issue where the telephone line would intermittently drop out and then return to normal again, this took the ADSL service down with it. What should be done, should this be reported to the telephone service provider as a phone fault or the ISP as a Broadband fault?

Isp chain: Onetel dialup --> Tiscali broadband --> TalkTalk broadband (due to buyout).
Standard User ian72
(eat-sleep-adslguide) Tue 22-Oct-19 16:03:19
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Re: Intermittent telephone line fault


[re: Kiko4564] [link to this post]
 
As it is affecting the phone line as well it is usually better to log it as a phone fault - but as it is intermittent the risk is that Openreach will turn up find no fault and charge for the visit.
Standard User Kiko4564
(newbie) Tue 22-Oct-19 16:11:04
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Re: Intermittent telephone line fault


[re: ian72] [link to this post]
 
Yes that is true, funnily enough for that reason I have actually spoken to an Openreach engineer who recommended logging it as a broadband fault, therefore resulting in a "Broadband Engineer" aka an SFI being sent out.

ISP chain:
Onetel dialup --> Tiscali broadband --> TalkTalk broadband --> Plusnet broadband


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Standard User Zarjaz
(eat-sleep-adslguide) Tue 22-Oct-19 17:18:12
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Re: Intermittent telephone line fault


[re: Kiko4564] [link to this post]
 
Is your house fed overhead through trees ?

Standard User broadband66
(knowledge is power) Tue 22-Oct-19 17:37:27
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Re: Intermittent telephone line fault


[re: Kiko4564] [link to this post]
 
It's a telephone fault so log as an intermittent telephone fault but stress that it is intermittent.

Our fault was linked to rainy days and it transpired our connection in the cabinet was near the bottom so was getting damp somehow.

Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk

Edited by broadband66 (Tue 22-Oct-19 17:40:05)

Standard User kommando
(learned) Thu 24-Oct-19 13:24:51
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Re: Intermittent telephone line fault


[re: broadband66] [link to this post]
 
I had one related to wet weather, took 5 visits before an engineer came when it was raining. He traced it to be in a duct under a road and as that would take weeks to get permission he swapped us to alternative line.
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