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Been with Shell Energy Broad Band for over a month now" I've always found ADSL fine for my use last couple of years have alternated between Sky and Plusnet. Plusnet was a bit slow for movies on YouTube one year, but they fixed that. Download is not normally a problem: speedtests show about 11Mbps, but uploads are only showing about 0.4Mbps. Surely that should be nearer 1Mbps these days?
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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What speed is the upload actually connecting at i.e. sync speed, attenuation and noise margin figures are the key
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Why don�t you post your routers stats, there may be useful info to be gleaned by reading them.
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Surely that should be nearer 1Mbps these days?
Are you saying you are artificially constrained to 400kbps upload? On ADSL it is most likely your line length and quality is the problem.
plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9(Sep/17),54/6(Jan/19),46/7(Sep/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
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It could also be a profile requested by the service provider ...
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Odd, as I say I haven't had the same problem with previous ISPs.
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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This what you are after? :-
Output Power (Up/Down) [dBm]: 11,4 / 0,0
Line Attenuation (Up/Down) [dB]: 5,5 / 12,0
SN Margin (Up/Down) [dB]: 12,6 / 7,0
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Bandwidth (Up/Down) [kbps/kbps]: 1.020 / 21.142
Line Attenuation (Up/Down) [dB]: 5,5 / 12,0
SN Margin (Up/Down) [dB]: 12,6 / 7,0
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Mon 28-Oct-19 19:11:55)
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Physical Connectivity OK
DSL Connection
Link Information
Uptime: 3 days, 4:05:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.020 / 21.142
Data Transferred (Sent/Received) [MB/GB]: 577,12 / 1,99
Output Power (Up/Down) [dBm]: 11,4 / 0,0
Line Attenuation (Up/Down) [dB]: 5,5 / 12,0
SN Margin (Up/Down) [dB]: 12,6 / 7,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 7 / 0
FEC Errors (Up/Down): 0 / 375
CRC Errors (Up/Down): 0 / 7
HEC Errors (Up/Down): 0 / 61
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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speedtests show about 11Mbps, but uploads are only showing about 0.4Mbps.
Bandwidth (Up/Down) [kbps/kbps]: 1.020 / 21.142
Line Attenuation (Up/Down) [dB]: 5,5 / 12,0
SN Margin (Up/Down) [dB]: 12,6 / 7,0
With those stats you should be getting ~ 19 Mb/s in speedtests, with close to 1 Mb/s in upload speeds. What speeds does the AAISP tester give you using a wired connection?
http://speedtest2.aa.net.uk/
Edited by deleted (Mon 28-Oct-19 19:40:11)
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hk11
When you are testing are you using Ethernet or WiFi
Your synch speed is showing as 21Mb down and 1Mb Up so you should be getting closer to 19 Down and 0.8 Up on speedtests.
Have you tested from this site, if so can you link the result to a post so that we can see the results.
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WiFi.
You would think so.
Yes, this site. (scuttles off to find link).
Edit: https://www.thinkbroadband.com/speedtest/15722928081...
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Mon 28-Oct-19 20:04:16)
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Download
12.32 Mbit/s
Upload
0.00 Mbit/s
Latency
37.61 ms, 13.67ms jitter
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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So if you aren�t testing via wifi, something looks awry ....
At that sync rate your throughput speeds ought to be higher.
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You can't expect good consistant speeds over WiFi. Use Ethernet.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I'm not. I don't use Ethernet for my browsing etc. and haven't done for some years.
Just looking for the same or near to what I have had for the last five years with previous ISPs using the same router.
Keef- Sheerness Kent UK - Shell Energy BB via Technicolor TG582N
Previously - NowTV, Plusnet, Sky, EE, New Call Telecom/Fuelbroadband, Virgin/NTL/Bell Cable, Crosswinds, IC24, FreeOnlineNet, X-Stream, Totalise, Freeserve, Force9, TescoNet, AOL, Freenetname, Pipex, E7
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Edited by hk11 (Sat 02-Nov-19 02:35:20)
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Just looking for the same or near to what I have had for the last five years with previous ISPs using the same router.
The problem with doing that test over WiFi is that you can't control what your neighbours are transmitting into the air. Using Ethernet means you can control the environment. (Unless you build a faraday cage).
Obviously phones and tablets don't do Ethernet (unless you have a new iPad Pro with USB-C to Ethernet adaptor!)
Edit - to fix stupid mistake!
plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9(Sep/17),54/6(Jan/19),46/7(Sep/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
Edited by jchamier (Sat 02-Nov-19 11:11:28)
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Obviously phones and tablets don't do WiFi
Possibly shome mishtake here ?
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Possibly shome mishtake here ?  Fixed, thanks!
plusnet 80/20 (2/jun/14) at 470m; high sync history: 64/9(Sep/17),54/6(Jan/19),46/7(Sep/19)
20 years of broadband from 1999's ntl:cable modem trial - Live BQM
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