I would really appreciate some help with figuring out what my realistic options are given
I have moved into a small development of 4 houses built on the site of a large property about a month ago. I've been going around in circles trying to get online ever since as I'm being sent in circles between ISPs and Openreach, who can't find the address, randomly cancel orders, and refer me to each other.
The facts on the ground are:
1. The address is live on Royal Mail, and most of ISP websites. But it does not exist on Openreach, e.g. their Fibre checker.
As a result, for most ISPs other than Sky, choosing my address in their postcode search and clicking "what are my options" leads to an error and prevents me from placing any orders.
2. There is no Openreach modem installed, but no copper line that I can see either. The developer is completely unresponsive, but they've basically said that "all ducting has been laid, and residents need to contact BT to get the line in". The ducts are empty and lead to the street.
It does not appear that the developer had any agreement with Openreach.
3. The property that was in place of the 4 new builds had FTTC and so on according to BT Wholesale:
I can't do a similar search for my house because the address does not get matched.
4. The house is quite far from the cabinet, and the expected ADSL speeds are quite grim:
Where things stand now is that after an unexplained cancellation by Now TV, and Openreach rejecting my new build form (sending me to the ISP), BT has taken my fibre order and completed a form to Openreach to activate the address/install the line.
However, half of the BT reps I speak to assume that I have the Openreach box already despite my saying otherwise.
No reply from Openreach for over a week now, but am I wasting my time? If there is no box, no wiring laid during development and so on, is there really any chance of my being able to get FTTC?
If fibre is out of question in the short run, should I start trying to get normal broadband in or is it likely to be too slow given the estimated speeds? Is 4G with Vodafone or Three likely to be a faster option (Ofcom coverage checker is good for the area even though my giffgaff phone is pretty slow)?
Thank you in advance, and sorry for the garbled terminology. I'm still learning...
Edited by AdW (Tue 14-Jan-20 01:28:51)