BT wants its Smarthubs back!

Many Plusnet customers in particular find the BT HH6 gives much better performance than the supplied router. Those thinking about changing might note that BT is going to charge for unreturned HH6. Maybe because they have seen so many HH6s for sale on Gumtree etc so from last month they only loan them and charge £43 if you don’t return them for reconditioning and re-issue when you terminate your service, see https://www.bt.com/assets/pdf/BT_PhoneTariff_Residen...

Would be very disappointed to get a reconditioned router when taking out a contract with an ISP.

One argument in favour of loaning routers is that most likely many of them end up in the dustbin after changing ISP, which is bad for the environment.

Good, they can keep it, the rebooting sack of ****.

Edited by wolvesmad (Tue 21-Jan-20 16:47:16)

Why would anyone want to use the rubbish Smart Hubs, they are full of bugs that never got fixed while I used one and become sluggish when using the whole connection.

I only keep mine so that if BT want to do tests on our line I can just temp connect it, else its currently in its box it came in.

Paul

In reply to a post by PaulKirby:

Why would anyone want to use the rubbish Smart Hubs, they are full of bugs that never got fixed while I used one and become sluggish when using the whole connection

Conversely, mine works a treat.

Different strokes innit.

In reply to a post by Zarjaz:

In reply to a post by PaulKirby:

Why would anyone want to use the rubbish Smart Hubs, they are full of bugs that never got fixed while I used one and become sluggish when using the whole connection

Conversely, mine works a treat.

Different strokes innit.

It must be LUL
Don't get me wrong, its better than some routers that I have used and is specially better than the hub 4, its just we had soo many issues with it and no place to report the bugs to, I tried reporting them to BTCare over Twitter and over the phone to BT, none of them had any knowledge where to send the bugs to.

Paul

Maybe the EU should insist that the hubs should work with other ISPs, just like they wish to standardize mobile phone charging sockets, and the UK want to make it possible for mobile phones to roam from one network to another as they do when they are used abroad,

Hmmm,

surely that would result in ISP’s providing the cheapest old tat going ... wouldn’t it ?

In reply to a post by Michael_Chare:

Maybe the EU should insist that the hubs should work with other ISPs

Yes, although if customers get a new one for "free" when switching ISP they'd also have to implement a charge for new routers which people could opt out of if they want to use the router from their previous ISP.

A bit like the plastic bag charge, but for routers.