Slow broadband

Hi all, i have been having problems with my virgin 350mb broadband for over 6 months now and cant get it fixed. I have replaced the Hub 3 and installed a deco P9 to help. Whilst this has helped wifi signal i am still having 7-8 drop outs where i cant connect and have to keep restarting the box. Now been told by Virgin its just their network cant cope. I have been recording data on the tool on here but i have no idea how to use it. Can someone help please.

On https://www.thinkbroadband.com/my-profile#bqm assuming you are logged in there is a share button on the right hand side for the BQM you are running, click that followed by share snapshot graph, click the generate button and then copy and paste the direct link into a post e.g.

https://www.thinkbroadband.com/broadband/monitoring/...

https://www.thinkbroadband.com/broadband/monitoring/...

I think this is it?

A normal looking BQM for Virgin Media

Though stopped seeing responses at approx 10:15am which could be one of your outages, or based on length looks more like IP address monitored has changed.

I am at my wits end tbh. Tried modem on modem only and router mode. P9 helps a bit but there are times when we just cant connect. We have approx 30 devices connected and virgin say so problem with network but we cant get connection up to 7-8 times a day at the minute and just not sure what to try next.

i should of said thank you for your help it is appreciated.

Other than the block of red ongoing no other signs of the connection dropping for 30 seconds or longer several times in the day, you would see a top to bottom narrow red block if that was the case.

30 devices might be swamping the NAT table of the router, both the SuperHub when you used it as the main router and the new wireless system.

A pain but suggest trying to cut down the number of devices used for a period of a few hours to see if things improve. if they do then a more powerful router in terms of NAT table is needed.

Another possibility is that the drop outs are not the connection vanishing but DNS resolution problems, and the way to check this is to manually set the DNS servers used by a device and see if that one keeps working when others have problems.

Google DNS servers 8.8.8.8 and 8.8.4.4
OpenDNS servers have a handy guide for different operating systems https://use.opendns.com

Another thing to do is leave a common prompt open and pinging a server that normally responds and see if the ping train drops when other activity stops working.

Thank you for that will try out the suggestions. I bought the TP lInk Deco P9 as it says it can handle upto 100 devices. We have a lot of smart devices which dont take much bandwidth but i guess they all create a connection. Appreciate you help and fingers crossed i can sort it out.

Marketing speak might be kicking in, i.e. might support 100 devices over TCP but a lot would depend on what they are doing. Devices like Google Chromecasts are bad for flooding connections in terms of number of packets.

Also if using the HomePlug aspect of the Deco P9 it might be that this is one of the causes of the intermittent issues.

The TP Link Deco support forums also have people moaning about intermittent wifi issues, but not read enough to see if there are specific solutions.

Hi, following your advice i removed the P9 Deco and went back to the virgin box with a couple of powerline extenders they provided. The system appears a little more reliable but still getting outages which i suspect from the attached is down to latency which again may be being caused by volume of devices. Can you confirm if by assumption is correct and does anyone have recommendations for a better router that can handle more connections please.

https://www.thinkbroadband.com/broadband/monitoring/...