Do Virgin Media have to tidy up their outside cable?

I've recently moved in to a new-build house, and by law all new-build houses now have to have FTTP cables installed for both BT and Virgin Media. Trouble is, the actual indoor equipment (and neat box on the outside wall) are only installed when you actually opt to purchase BT or VM's service. Until then, you have a cable going into the house with an ugly drawstring; here's a photo of what the front of my house looks like currently:

My house

I've gone with BT; however there are various neighbours that have clearly gone with Virgin Media and the Virgin installation has put a much tidier box on the wall; here's the front of my neighbour's house:

Neighbour's house

Is there a way I can get Virgin Media to tidy this up on my house? I don't want to go with them, but I don't want this ugly draw string to be sitting around at the front of the house either.

If the worst comes to the worst, could I sign up for their services (to get the neat and tidy box installed) and use the 14 day cooling off period to cancel the service?

That's tidy, you should see the state of much of their wiring around here (SW9) dangling down the front of buildings and running across gardens on the surface. As for their cabs, I can only assume they get a discount by not fitting doors as many have none and are totally exposed to the elements.

Soooo, advice? lol

I'm interested in this new law, not something I've heard about. Do you have a source?

and by law all new-build houses now have to have FTTP cables installed for both BT and Virgin Media.

I don’t believe that’s correct.

In reply to a post by jpm:

I'm interested in this new law, not something I've heard about. Do you have a source?

+1

The only law i know of is that the developer has to provide a voice service whether over copper or fibre. But fibre costs the same as copper from Openreach if the developer is building at least 20 plots so bit of a no-brainer for the developer on a big site.

Also I'm surprised in the OPs's case, the developer has chosen both Openreach FTTP and Virgin from the outset - almost unheard of for the developer to choose 2 network providers. Not that the residents will be complaining!

Edited by deleted (Sun 12-Jul-20 21:26:30)

Guess I was pretty lucky then. Still the problem of the ugly Virgin Media cable remains!

It's great having both VM and Openreach FTTP - much better than being limited to some Persimmon-owned ISP monopoly or being on one of those housing estate altnets that doesn't have any unique positive qualities to it.

I am pretty sure the house builder is supposed to fit the trims, they certainly do on the new builds around here.

The builder should have left it looking like page 13 in the new build handbook.
https://www.virginmedia.com/content/dam/virginmedia/...

Edited by gary333 (Sun 12-Jul-20 21:31:35)

In reply to a post by jez9999:

Still the problem of the ugly Virgin Media cable remains!

Give VM a call and tell them if they don't tidy up their cabling outside your home, then you're not responsible for any damage your rottweiler does

On a serious note, that VM setup looks like an obvious 'snag'. Get in touch with the developer and ask them to tidy it up, via VM if necessary.

Edited by deleted (Sun 12-Jul-20 21:38:23)