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Standard User johnnelsonja
(newbie) Sat 09-Jan-21 12:18:32
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Broadband in Cheam


[link to this post]
 
Hi,
I'm using EE Broadband for my home(Sutton/Cheam - SM1 2UD). I'm facing internet connection issues every now and then. As per Broadband speed Test, Average download is 12.2Mbps and average upload is .5 Mbps.
Current I'm using it for my office work (mostly working from home), my kid is using it for Online Class. We are facing serious internet connectivtity issues.

Is there alternate provider who can help us or Is there any FibreOptics installation is near future or what are the methods/ways, i can improve my internet speed.

Regards,
Johh J
Standard User j0hn83
(fountain of knowledge) Sat 09-Jan-21 12:52:16
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
Virgin media have significant coverage in the area.

Edit: their gig1 service is available to much of the postcode.

Edited by j0hn83 (Sat 09-Jan-21 12:55:30)

Standard User johnnelsonja
(newbie) Sat 09-Jan-21 14:53:46
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Re: Broadband in Cheam


[re: j0hn83] [link to this post]
 
Hi,
Thanks for your reply.
But unfortunately I'm getting this message (after passing postcode) - "Our services aren’t currently available in your area "

Is there any other way to overcome this.

Regards,
John


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Standard User Magicuk27
(regular) Sat 09-Jan-21 16:40:32
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
Three mobile broadband 5G available in your area.

http://www.three.co.uk/store/broadband/home-broadband

Virgin is all over cheam as mate in Chalk Farm estate had it but wasn’t very reliable.
Standard User kitcat
(experienced) Sat 09-Jan-21 17:05:18
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
johnnelsonja

Best bet is to see what you can get on a mobile network by checking a SIM on each major provider, then getting a data package from the best one. ( EE , O2, Vodaphone)

Your upload will e the major issue as 0.5Mb is not good enough for online class. ( This is why some schools are complaining about 50% attendance in lockdown)

You should be able to get Mobile packages that are far better than fixed service in your area.
Standard User witchunt
(experienced) Sat 09-Jan-21 22:32:22
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
What type of connection is that , ADSL or FTTC?
Standard User ian72
(eat-sleep-adslguide) Mon 11-Jan-21 12:01:33
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
Try ringing Virgin as thinkbroadband show Virgin all around that area so it may be a Virgin database error or website issue. If Virgin not available then it looks like you are probably limited to your current speeds or mobile networks.

Can you post the stats from your router to give an idea of what quality the current line is?
Standard User johnnelsonja
(newbie) Mon 11-Jan-21 14:16:24
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Re: Broadband in Cheam


[re: ian72] [link to this post]
 
Hi Ian,
Thanks.
I called VirginMedia and they are still telling that my house number is not in their list. I asked them how much will it cost to implement that cable. They mentioned that I shouldnot pay anything for Cable installation. They have taken my complaint and assured me that they will get back within 2 days.

In the meantime, i did Broadband test. Download speed 18MB and upload 0.8MP

Thanks,
John
Standard User ian72
(eat-sleep-adslguide) Mon 11-Jan-21 15:06:59
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Re: Broadband in Cheam


[re: johnnelsonja] [link to this post]
 
OK, be interesting to see what they say.

The stats that are of interest are normally accessible via the router. You are looking for things like Attenuation, SNR (or Signal to Noise Ratio), connection speed, etc. I think I'm not even 100% sure whether you are on FTTC or ADSL and if ADSL whether FTTC is available?
Standard User witchunt
(experienced) Mon 11-Jan-21 15:10:37
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Re: Broadband in Cheam


[re: ian72] [link to this post]
 
I think they may have Exchange Only line so ADSL2+ probably
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