Do Openreach still routinely miss appointments?

Parents have FTTC upgrade and confirmed appointment/activation for the 29th Aug. Im taking the day off work to be in for the engineer as its a managed install due to upgrading from ADSL and parents not tech savvy.

Reading online on multiple forums, OR being book in for a job and not turning up seems a common problem. But the internet being the internet you only hear about negative experiences. However 2 of my friends recently had similar engineer visits - 1 to fix a problem other for managed install. Both had no shows

So i do wonder the likelihood of the guy turning up on Tuesday

We had no problems with our FTTP install. Text messages beforehand to confirm appointment and remind us of the appointment and a call from the engineer shortly before he arrived.

More regularly than is reported.

We are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year.

Wonder if the more FTTP is getting installed, OR cant keep up with orders?

Did you get a text day before or just on the day?

Not that its much help, but the OR guys here in NI were great. I had two appointments and both were attended on the days allocated. Also as far as I can remember I did get text messages to remind me as well.

LOTS more work being given to contractors.

In reply to a post by Zarjaz:

LOTS more work being given to contractors.

Can the current workforce meet the workload demands for appointments for connections to the new FTTP infrastructure and FTTC? If I was an employee at this time and the answer to above was <No> I would much rather they bring in temporary contractors than increase the workforce just to have the dreaded redundancies further down the road as it may not be the new boys on less favourable contractors who go. I am not on the inside so this is just an opinion.

Edited by deleted (Fri 25-Aug-23 17:43:20)

In reply to a post by bobble_bob:

Did you get a text day before or just on the day?

I had text messages on 7th July and 16th July for a 17th July install and then one on the 18th to confirm the service was working. It was an OR contractor (M J Quinn IIRC) rather than OR themselves.

Latest Openreach missed installation appointments is Regulated Key Performance Indicator 18 published here.

https://www.openreach.com/content/dam/openreach/open...