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Parents have FTTC upgrade and confirmed appointment/activation for the 29th Aug. Im taking the day off work to be in for the engineer as its a managed install due to upgrading from ADSL and parents not tech savvy.
Reading online on multiple forums, OR being book in for a job and not turning up seems a common problem. But the internet being the internet you only hear about negative experiences. However 2 of my friends recently had similar engineer visits - 1 to fix a problem other for managed install. Both had no shows
So i do wonder the likelihood of the guy turning up on Tuesday
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We had no problems with our FTTP install. Text messages beforehand to confirm appointment and remind us of the appointment and a call from the engineer shortly before he arrived.
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More regularly than is reported.
We are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year.
Martin Pitt
Managing Director
Aquiss Limited
https://www.aquiss.net
SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting |
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Register (or login) on our website and you will not see this ad.
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Wonder if the more FTTP is getting installed, OR cant keep up with orders?
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Did you get a text day before or just on the day?
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Not that its much help, but the OR guys here in NI were great. I had two appointments and both were attended on the days allocated. Also as far as I can remember I did get text messages to remind me as well.
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LOTS more work being given to contractors.
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LOTS more work being given to contractors. Can the current workforce meet the workload demands for appointments for connections to the new FTTP infrastructure and FTTC? If I was an employee at this time and the answer to above was <No> I would much rather they bring in temporary contractors than increase the workforce just to have the dreaded redundancies further down the road as it may not be the new boys on less favourable contractors who go. I am not on the inside so this is just an opinion.
Edited by deleted (Fri 25-Aug-23 17:43:20)
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Did you get a text day before or just on the day?
I had text messages on 7th July and 16th July for a 17th July install and then one on the 18th to confirm the service was working. It was an OR contractor (M J Quinn IIRC) rather than OR themselves.
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Latest Openreach missed installation appointments is Regulated Key Performance Indicator 18 published here.
https://www.openreach.com/content/dam/openreach/open...
Things were better under Labour.
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20 or so appointments in te past 3-4 year and OR have routinely called me and turned up early. Not had a missed appointment or out of shchedule arrival.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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More regularly than is reported.
We are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year.
This is useful information straight from the coalface, thank you.
When Openreach do miss an appointment - say for an FTTP installation - how is this normally remedied ... a new appointment the next day, or within the next week or so? What choices does the end customer typically get... and are those choices handled via the Communications Provider?
The scenario outlined by the OP - attempting to be present at an FTTP installation perhaps some distance away - is likely to be reasonably common.
Edited by binary (Fri 25-Aug-23 23:15:03)
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If an appointment is missed, due to lack of resources (ie: no engineers) sadly, the vast majority go to the back of the list and will be given the first available appointment, so in the case of FTTP..on average lead times, across the UK average, is currently at 17 days.
If an Openreach engineer attends and job can't complete the work that day, it's generally retained and resolved within a few days. If a contractor gets the job, forget any form of retaining.
Martin Pitt
Managing Director
Aquiss Limited
https://www.aquiss.net
SoGEA, FTTP, FTTH, Leased Lines, Telecoms and Hosting |
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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and are those choices handled via the Communications Provider?
It depends on Openreach. Sometimes they just delay the order and we have to chase them, other times they'll contact the end user directly and arrange (and within that sometimes they tell us they've done so (KCI'd), other times we'll only know when the order completes itself).
Matt
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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Well no text the day before as some usually get.
Lets see if they turn up in the morning...
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Don't worry if they come a little late. I heard nothing from the FTTP installer (Kelly Group) prior to the installation/activation which was supposed to be before 1pm. He turned up at about 1.15pm but never the less did an excellent job.
Good luck.
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Well they turned up, got a text to say he would be arriving. Guy fitted a new faceplate, went to the cab and called to say up and running.
Interestingly i thought they put a device on your master socket to send a single down the line so they know which one it is in the cabinet. He didnt do anything like that, just went to cab and did the work
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i thought they put a device on your master socket to send a single down the line so they know which one it is in the cabinet. He didnt do anything like that, just went to cab and did the work That would be an oscillator, but as he would already know the E side pair from the routing records it would be straight forward.
Edited by deleted (Tue 29-Aug-23 11:25:13)
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i thought they put a device on your master socket to send a single down the line so they know which one it is in the cabinet. He didnt do anything like that, just went to cab and did the work That would be an oscillator, but as he would already know the E side pair from the routing records it would be straight forward.
Yes, and on top of the E side probably being ‘straight’ …. the installer would have the directory number too . Easy enough.
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Fair enough wasnt aware of that.
He did say one end of the RJ11 extension cable i have had corrosion on the end of it. No idea how that happened seeing as its been plugged into the end of a microfilter prior to the install today. So will need that replacing i think eventually, but so far its not effecting speeds.
Was impressed with the speed of the engineer. Very nice guy
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If the RJ11 lead shows corrosion, it is likely the filter it was inserted in has corrosion in the contacts too. I wouldn’t wait for them to cause an issue, replace them ASAP.
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Yea the filter has gone anyway as now have the new faceplate but will replace the cable
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If one is copper and the other aluminium you will get corrosion over time even if not wet. In a city atmosphere with SO2 present this will be faster than in non polluted air, (not sure but suspect NO will have the same effect.)
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I always thought connectors and stuff were gold plated to avoid corrosion. The cable and filter were bought from adslnation back in the day so not the cheapy ones you get thrown in with the router
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Ones in computers and routers maybe in expensive parts, but cables and sockets I have never seen gold plated. If both are copper there is no issue. .
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