20 or so appointments in te past 3-4 year and OR have routinely called me and turned up early. Not had a missed appointment or out of shchedule arrival.

In reply to a post by aquiss:

More regularly than is reported.

We are currently tracking around 7% of booked appointment failures, during 2023, up from around 4% last year.

This is useful information straight from the coalface, thank you.

When Openreach do miss an appointment - say for an FTTP installation - how is this normally remedied ... a new appointment the next day, or within the next week or so? What choices does the end customer typically get... and are those choices handled via the Communications Provider?

The scenario outlined by the OP - attempting to be present at an FTTP installation perhaps some distance away - is likely to be reasonably common.

Edited by binary (Fri 25-Aug-23 23:15:03)

If an appointment is missed, due to lack of resources (ie: no engineers) sadly, the vast majority go to the back of the list and will be given the first available appointment, so in the case of FTTP..on average lead times, across the UK average, is currently at 17 days.

If an Openreach engineer attends and job can't complete the work that day, it's generally retained and resolved within a few days. If a contractor gets the job, forget any form of retaining.

In reply to a post by binary:

and are those choices handled via the Communications Provider?

It depends on Openreach. Sometimes they just delay the order and we have to chase them, other times they'll contact the end user directly and arrange (and within that sometimes they tell us they've done so (KCI'd), other times we'll only know when the order completes itself).

Matt

Well no text the day before as some usually get.

Lets see if they turn up in the morning...

Don't worry if they come a little late. I heard nothing from the FTTP installer (Kelly Group) prior to the installation/activation which was supposed to be before 1pm. He turned up at about 1.15pm but never the less did an excellent job.

Good luck.

Well they turned up, got a text to say he would be arriving. Guy fitted a new faceplate, went to the cab and called to say up and running.

Interestingly i thought they put a device on your master socket to send a single down the line so they know which one it is in the cabinet. He didnt do anything like that, just went to cab and did the work

In reply to a post by bobble_bob:

i thought they put a device on your master socket to send a single down the line so they know which one it is in the cabinet. He didnt do anything like that, just went to cab and did the work

That would be an oscillator, but as he would already know the E side pair from the routing records it would be straight forward.

Edited by deleted (Tue 29-Aug-23 11:25:13)

In reply to a post by dect:

In reply to a post by bobble_bob:

i thought they put a device on your master socket to send a single down the line so they know which one it is in the cabinet. He didnt do anything like that, just went to cab and did the work

That would be an oscillator, but as he would already know the E side pair from the routing records it would be straight forward.

Yes, and on top of the E side probably being ‘straight’ …. the installer would have the directory number too . Easy enough.

Fair enough wasnt aware of that.

He did say one end of the RJ11 extension cable i have had corrosion on the end of it. No idea how that happened seeing as its been plugged into the end of a microfilter prior to the install today. So will need that replacing i think eventually, but so far its not effecting speeds.

Was impressed with the speed of the engineer. Very nice guy