Traceroute Help

Hi guys,

Just trying to diagnose internet issues so thought i would quickly run one from the ISP router with 10 hops, to the ISP website.

All hops were populated except for hop 3,4 & 10.

The result did come back as failed.

Would this give connection issues and a general buggy feel to the connection?

We have a new 1Gig connection and it is pretty poor with response times as well, pages struggling to load etc, but most of the time its what i would class as 'working'.

if you get nothing back from some its just them set to not respond to ping, your looking for a large jump or variation between hops like hop 3; 20ms, 21ms, 20ms then hop 4; 57ms, 147ms, 78ms.

Cheers,

Yes there arent any massive variations like the example you have given. even with the gaps, there is 1-2ms difference.

We were on a 500Mb connection and that was lightning fast any time, but we then upgraded to 1Gig for near enough the same monthly cost and since the change over, its worse than the previous one.

I am wondering if they have put me on a different network or something rather than lift the cap(?) on my existing.

Edit: Now some emails (inc this notification) are failing to download from the server.

Cetainly seems to be a routing issue somewhere.

It has literally been perfect up until the upgrade.

I guess being routed via the US isnt going to help?


https://thumbsnap.com/i/KycND4B7.png

Edited by Alucidnation (Thu 13-Jun-24 12:12:04)

Hi,
Just out of interest have you set up a BMQ under tools on the main site, if so would you mind sharing the live link to see how it looks?
Would you mind sharing the name of the provider to give us some clues as it may be a known issue?

Hi,

Trooli is the provider.

Since posting earlier, had another outtage and after talking to their 'tech support', and i use that term loosely, apparently there is some damage at Horam, which apparently may be the issue.

https://www.trooli.com/our-network/network-status

They have supposedly set up a monitor their end to keep an eye on it.

This may be the reason i am being routed through Slough rather than Fareham?

Still not convinced as when i first got in contact, he was wanting me to walk around the house doing speedtests in various locations, and to run a YT video, rather than listening to what i was explaining.

It was only when i had to repeat myself again about the outtages, he disappeared and then came back and said the the damage may be the reason.

"One step at a time" i think he said.


Anyway, how do i set up a BBQM?

I only use a MBA and iphones.

In reply to a post by RR_The_IT_Guy:

Hi,
Just out of interest have you set up a BMQ under tools on the main site, if so would you mind sharing the live link to see how it looks?
Would you mind sharing the name of the provider to give us some clues as it may be a known issue?

For benefit of the original poster, you're on IPv6 so you need to make sure you have your router's IPv6 address for BQM.

seb

For the BQM: Log into the main site and select your profile.

Ok guys got it set up so do i just add the link to my sig?

Edited by Alucidnation (Thu 13-Jun-24 22:52:24)

In reply to a post by seb:

In reply to a post by RR_The_IT_Guy:

Hi,
Just out of interest have you set up a BMQ under tools on the main site, if so would you mind sharing the live link to see how it looks?
Would you mind sharing the name of the provider to give us some clues as it may be a known issue?

For benefit of the original poster, you're on IPv6 so you need to make sure you have your router's IPv6 address for BQM.

seb

Thanks.

I set up the monitor and it looked like it pulled in the IPV6 address automatically however the graph doesnt shpw anything yet?

Ok cancel that as i was thinking it would start on the left!

So, can i also set up an ipv4 monotor as well? If so, what IP address should i use?

Edited by Alucidnation (Thu 13-Jun-24 22:58:44)

Well, according to the graph its not looking good!

I did read the instructions, but apart from the huge packet losses, could someone maybe explain if it is as bad as it looks?

Edited by Alucidnation (Fri 14-Jun-24 06:14:54)

In reply to a post by Alucidnation:

I set up the monitor and it looked like it pulled in the IPV6 address automatically however the graph doesnt shpw anything yet?
Ok cancel that as i was thinking it would start on the left!
So, can i also set up an ipv4 monotor as well? If so, what IP address should i use?

The address we show you is the IP address you're connecting to us from. This is going to be thats of your computer. If you're on wi-fi this will vary a lot potentially, and if your computer goes to sleep it will show red probably. You need to get the address from your router. It will end in "::", "::0" or "::1" usually.. but not four random characters. Currently you're monitoring the latter which is almost certainly your computer.

Look for an IP that begins 2a02 or 2a04 type thing on your router's configuration page.

seb

Thanks.

I have tried to set up an IPV4 as well, but it just keeps telling me the IP address is invalid and trying to force me to set up another ipv6.

I checked my laptop `IPV4 and it is 100% correct.

That needs to be the router external IPv4 address as well, but if it is not a static address it can change also cease to work. There are ways around that but I'll leave that to others if it does keep changing.

My guess is you are trying to use the "local" IP address (probably starting 192.168). If so this is only accessible on your internal network and not valid for public access.

Sorry guys, i forgot to update!

I did eventually suss out it's the IP from the ISP i needed to use and got that all up and running.

Plus, I also found the issues were being caused by a bad IPV6 route/connection which for some reason was also having an effect on my IPV4 connection as well?

Once i disabled and re-enabled it, it has improved overall, but i am still getting some regular IPV6 latency spikes.

Post deleted by Alucidnation

Well, this is a mess!

https://www.thinkbroadband.com/broadband/monitoring/...

Just shows a broken image link for me.

In developer console,
https://www.thinkbroadband.com/broadband/monitoring/...
is giving 404 Not Found.

In reply to a post by candlerb:

Just shows a broken image link for me.

In developer console,
https://www.thinkbroadband.com/broadband/monitoring/...
is giving 404 Not Found.

I'm seeing that too.
Did you delete the BQM?

seb

In reply to a post by Alucidnation:

Hi guys,

Just trying to diagnose internet issues so thought i would quickly run one from the ISP router with 10 hops, to the ISP website.

All hops were populated except for hop 3,4 & 10.

The result did come back as failed.

Would this give connection issues and a general buggy feel to the connection?

We have a new 1Gig connection and it is pretty poor with response times as well, pages struggling to load etc, but most of the time its what i would class as 'working'.

Heya,

A problematic traceroute is one where all subsequent hops show loss and/or high/inconsistent latency. A single hop showing either loss or strange latency then it returning to normal is fine. The hops after show how well that single hop is forwarding your data, which is what you need it to do, the response from a single hop how that hop is answering your traceroute, nothing more without more evidence.

Exception to this being the last hop in the trace of course. If that's your target server that might be problematic on its own and no other data points available so try pinging it directly.