BT Exchange Exit

Or, in more common parlance telephone exchange closure.

BT are planning to 'exit' 4000 telephone exchanges over the coming years.

The proposal is to do it stages and our local exchange is in the first tranch of 103 exchanges. The plot of land is by no means small and with local housing prices, you could easily build and rapidly sell a property for millions of pounds.

So I ask myself is it a coincidence that there are builders on the site and broadband went off for a wide postode area a week ago and there are no plans to have it fixed for days yet.?

Edited by Sandgroundor (Sat 14-Dec-24 16:23:01)

In reply to a post by Sandgroundor:

So I ask myself is it a coincidence that there are builders on the site and broadband went off for a wide postode area a week ago and there are no plans to have it fixed for days yet.?

it could have any number of reasons that a large postcode had no power for days. And if your internet connection is suffering then thats something you should speak to your isp about in regards compensation.

Whats the name of the exchange?

Can you PM me your postcode?

I would note that closing telephone exchanges is nothing new, the one in village I grew up in was closed decades ago and is now a house.

More likely fibre damage in the network, possibly due to the storm last week, although the condition of many exchange buildings leaves a lot to be desired. Many have building works due to leaking roofs and the RAAC issues.

PM sent.

with full code

Edited by Sandgroundor (Sat 14-Dec-24 21:46:52)

In reply to a post by Sandgroundor:

So I ask myself is it a coincidence that there are builders on the site and broadband went off for a wide postode area a week ago

Yes, it is a coincidence.

Openreach doesn't own the telephone exchanges any more; it sold them off years ago and leases them back. So in the long run, it does want to exit the leases.

But in the short term, simply turning off service to a bunch of users would not gain them anything. On the contrary, most of those users with failed connections will be claiming a daily penalty for the loss of service from their ISP, and those ISPs will be claiming it back from Openreach.

Openreach won't be able to exit exchange buildings until:
1. All voice telephone exchanges are turned off. This has been put back to Jan 2027.
2. All ISPs have removed their LLU equipment from the exchange (i.e. ADSL and voice equipment which connects directly to the copper)
3. Any other services hosted at the exchange, such as leased lines, have been migrated away.

Because of the complexity of all this, the initial trial of ~100 exchanges was scaled back to 3-5. Even if you're in the next 100 it's still going to be a while.

In reply to a post by witchunt:

More likely fibre damage in the network, possibly due to the storm last week, although the condition of many exchange buildings leaves a lot to be desired. Many have building works due to leaking roofs and the RAAC issues.

You could well be right about the condition of the exchange - building work has been going on for quite a while.

Fingers crossed for RTS tomorrow. - 8 days of solid red on the quality monitor is depressing.

Edited by Sandgroundor (Mon 16-Dec-24 00:23:29)

In reply to a post by Sandgroundor:

Fingers crossed for RTS tomorrow. - 8 days of solid red on the quality monitor is depressing.

Have you got a dynamic or a static IP address? The fact you are posting here shows that one way or another you have internet access.

A solid red BQM on a static IP address would (generally) represent a total lack of service. On a dynamic IP address it normally simply means you now have a different address.

Edit: I just realised you may be posting using your phone, but the difference between static and dynamic addresses for landline broadband still applies.

Edited by pluralist (Mon 16-Dec-24 01:00:59)

In reply to a post by pluralist:

In reply to a post by Sandgroundor:

Fingers crossed for RTS tomorrow. - 8 days of solid red on the quality monitor is depressing.

Have you got a dynamic or a static IP address? The fact you are posting here shows that one way or another you have internet access.

A solid red BQM on a static IP address would (generally) represent a total lack of service. On a dynamic IP address it normally simply means you now have a different address.

Edit: I just realised you may be posting using your phone, but the difference between static and dynamic addresses for landline broadband still applies.

You are correct. I have (outgoing) internet access (via a mobile routter)..

It is my static IP address full fibre which is dead.
As you say, a total lack of service - leaving a stack of IoT devices out in the cold.

Which exchange ?

In reply to a post by Sandgroundor:

In reply to a post by witchunt:

More likely fibre damage in the network, possibly due to the storm last week, although the condition of many exchange buildings leaves a lot to be desired. Many have building works due to leaking roofs and the RAAC issues.

You could well be right about the condition of the exchange - building work has been going on for quite a while.

Fingers crossed for RTS tomorrow. - 8 days of solid red on the quality monitor is depressing.

OK - This is now getting just plain silly.

My neighbour has just been told by BT Internet that Wednesday could be a new Return to Service date.
And that Openreach are the cuprits.

Zen were even less helpful - seeming to think that an offer of compenstation would help.

Looking at the state of the exchange building, I am more and more of the opinion that this situation could and should have been avoided with some attention to looking after customers on existing services.

Which exchange area is this?

take the hint

It’s likely your broadband doesn’t originate from your local exchange, if it’s FTTC or FTTP unless your local exchange is also the headend location, and if your local exchange is a headend exchange , it’s not going to be part of an exchange closure programme,

it’s unclear why you don’t want to state the exchange name , why the reluctance ? , if there were an exchange issue affecting you and many others ( like an exchange fire for example) Openreach make that information public .

Edited by Iniltous (Mon 16-Dec-24 19:21:40)

I doubt very much it's anything to do with the building works. I could get the latest info on whats happening , info that service providers may not have but the OP doesn't want to divulge anything so it's hard to offer any help.

Based on the time you say the problem started and the estimated clear time and the number of people affected I'm going to guess that your fault is:

Fibre - Under Investigation - SPLITTER DP - SDBHRDA - Hampton In Arden - BM/SHE

I presume your ONT has a red light on it currently

Fibre - Under Investigation - SPLITTER DP - SDBHRDA - Hampton In Arden - BM/SHE
wrong - not even iin the list of 103 exchanges

I presume your ONT has a red light on it currently
right

Edited by Sandgroundor (Mon 16-Dec-24 21:19:58)

In reply to a post by Sandgroundor:

wrong - not even iin the list of 103 exchanges

I presume your ONT has a red light on it currently
right

Not sure what the list of 103 exchanges has to do with the price of eggs, or your fibre fault, but I'll leave you to fume and vent away in public...as you have dismissed several genuine posters attempts at actually getting yourself usefully informed.

Nobody mentioned eggs.

In reply to a post by Sandgroundor:

Nobody mentioned eggs.

If you're actually serious about finding out what your fibre fault actually is, rather than grandstanding and dissing genuine people that want to help - provide @witchunt with the details he requested.

Otherwise you may as well go and look up the price of eggs, because its about as useful as this thread currently...

Edited by Pheasant (Mon 16-Dec-24 22:19:02)

In reply to a post by Sandgroundor:

Looking at the state of the exchange building, I am more and more of the opinion that this situation could and should have been avoided with some attention to looking after customers on existing services.

If you had the capacity to listen to anything others had said you would know that its extremely unlikely that your broadband service comes from your local BT exchange which means the condition of your local BT exchange has no bearing on your service being unavailable. If you know better than the likes of witchunt then crack on while we all enjoy our broadband.

Edited by PCJM40 (Mon 16-Dec-24 23:18:04)

In reply to a post by Pheasant:

In reply to a post by Sandgroundor:

Nobody mentioned eggs.

If you're actually serious about finding out what your fibre fault actually is, rather than grandstanding and dissing genuine people that want to help - provide @witchunt with the details he requested.

Otherwise you may as well go and look up the price of eggs, because its about as useful as this thread currently...

This topic was never about finding out what the fault actually is.

It was about seeing if anybody else supported my thoughts that BT are, maybe, not paying sufficient attention to looking after their customers whist these 103 exchanges are de-commissioned.

Your commentts do not help

In reply to a post by Sandgroundor:

In reply to a post by Pheasant:

In reply to a post by Sandgroundor:

Nobody mentioned eggs.

If you're actually serious about finding out what your fibre fault actually is, rather than grandstanding and dissing genuine people that want to help - provide @witchunt with the details he requested.

Otherwise you may as well go and look up the price of eggs, because its about as useful as this thread currently...

This topic was never about finding out what the fault actually is.

It was about seeing if anybody else supported my thoughts that BT are, maybe, not paying sufficient attention to looking after their customers whist these 103 exchanges are de-commissioned.

Your commentts do not help

Your fault has absolutely nothing whatsoever at all to doing with with a ****future**** exchange closure program, that has barely even gotten off the planning desks.

Your fault is unfortunate. But faults do happen. Nothing is infallible.

Repeat this HAS NOTHING TO DO WITH THE BT EXCHANGE CLOSURE PROGRAMME

I'm out.

I’d wager the fault is not within the exchange if it’s caused an eight day long outage, far more likely to be network damage that has some complications attached to repairing it. Of course nobody can assist with any further information without any idea of a location.

The OP has admitted they are just bitching.

It's a pointless thread. The OP by their own admission isn't here to really find out what the fault cause / issue is - they merely want reinforcement of their ill founded belief that some (future) exchange closures are causing current FTTP faults. Which of course is total baloney.

Edited by Pheasant (Mon 16-Dec-24 23:25:18)

Most rational people when their broadband goes down want to know what is the cause of the outage and when will it be fixed but not our OP he wants to discuss the decor of the exchange.

I think peps, its best to leave this thread to die a death.

You've been out for ages!