In reply to a post by pluralist:

In reply to a post by Sandgroundor:

Fingers crossed for RTS tomorrow. - 8 days of solid red on the quality monitor is depressing.

Have you got a dynamic or a static IP address? The fact you are posting here shows that one way or another you have internet access.

A solid red BQM on a static IP address would (generally) represent a total lack of service. On a dynamic IP address it normally simply means you now have a different address.

Edit: I just realised you may be posting using your phone, but the difference between static and dynamic addresses for landline broadband still applies.

You are correct. I have (outgoing) internet access (via a mobile routter)..

It is my static IP address full fibre which is dead.
As you say, a total lack of service - leaving a stack of IoT devices out in the cold.

Which exchange ?

In reply to a post by Sandgroundor:

In reply to a post by witchunt:

More likely fibre damage in the network, possibly due to the storm last week, although the condition of many exchange buildings leaves a lot to be desired. Many have building works due to leaking roofs and the RAAC issues.

You could well be right about the condition of the exchange - building work has been going on for quite a while.

Fingers crossed for RTS tomorrow. - 8 days of solid red on the quality monitor is depressing.

OK - This is now getting just plain silly.

My neighbour has just been told by BT Internet that Wednesday could be a new Return to Service date.
And that Openreach are the cuprits.

Zen were even less helpful - seeming to think that an offer of compenstation would help.

Looking at the state of the exchange building, I am more and more of the opinion that this situation could and should have been avoided with some attention to looking after customers on existing services.

Which exchange area is this?

take the hint

It’s likely your broadband doesn’t originate from your local exchange, if it’s FTTC or FTTP unless your local exchange is also the headend location, and if your local exchange is a headend exchange , it’s not going to be part of an exchange closure programme,

it’s unclear why you don’t want to state the exchange name , why the reluctance ? , if there were an exchange issue affecting you and many others ( like an exchange fire for example) Openreach make that information public .

Edited by Iniltous (Mon 16-Dec-24 19:21:40)

I doubt very much it's anything to do with the building works. I could get the latest info on whats happening , info that service providers may not have but the OP doesn't want to divulge anything so it's hard to offer any help.

Based on the time you say the problem started and the estimated clear time and the number of people affected I'm going to guess that your fault is:

Fibre - Under Investigation - SPLITTER DP - SDBHRDA - Hampton In Arden - BM/SHE

I presume your ONT has a red light on it currently

Fibre - Under Investigation - SPLITTER DP - SDBHRDA - Hampton In Arden - BM/SHE
wrong - not even iin the list of 103 exchanges

I presume your ONT has a red light on it currently
right

Edited by Sandgroundor (Mon 16-Dec-24 21:19:58)

In reply to a post by Sandgroundor:

wrong - not even iin the list of 103 exchanges

I presume your ONT has a red light on it currently
right

Not sure what the list of 103 exchanges has to do with the price of eggs, or your fibre fault, but I'll leave you to fume and vent away in public...as you have dismissed several genuine posters attempts at actually getting yourself usefully informed.