Wifi keeps freezing when streaming but vodafone says its ok

Hi every one,
Ive been complaining to vodafone for a year as my wifi keeps dropping and freezing when im streaming, i have 150mbph the speed looks ok, i only live in a small one bedroom flat, only ever have an alexa playing music at the same time so not loads of us using devices, have tried a new router and purchased a wifi extender, done various resets amd spent hours and hours on the phone to vodaphone for them to keep telling me although they can see some drops it must be because of somthing my end when its happening and ive not even moved and like i say a very small place and the router is pretty much in the same room. Im at my witts end as they made me increase my speed and contract saying that would help and it didnt please has anyone else had similar and have a solution?

Does a device connected via Ethernet suffer the same issues ?

Thank you for your reply, Im unsure as the position of the router and the open reach fibre port is right next to my front door with no space for me to be able to set anything up next to it. Its mainly just my phone and netflix on my tv that i use that keep cutting out.

Could you not , temporarily, connect your laptop via an Ethernet cable to the router ? Then run a few tests with it set up like this ?

I have seen foil backed dry lining completely ruin a wifi connection in a small property before. You need to establish the cause of the poor wifi, the above would be a good, easy, first step to take .

In reply to a post by Pipsky:

Im unsure as the position of the router and the open reach fibre port is right next to my front door with no space for me to be able to set anything up next to it.

This is not being suggested as a 'cure'. It is actually an essential test to determine whether your problem is wifi or the ISP connection. The routes to resolution are very different, depending on what this test reveals

In reply to a post by Pipsky:

Its mainly just my phone and netflix on my tv that i use that keep cutting out.

Well, yes, but I have to say that this is not very useful diagnostic information

A common issue in flats is wifi congestion; the total bandwidth is quite small and gets time-sliced between all the wifi networks sharing the same airwaves.

Many consumer wifi-enabled routers monitor the channel utilization and automatically switch to channels with less traffic. You should check your router’s wifi settings to confirm if that’s enabled, or if it’s not available then try switching to a different channel manually.

5GHz wifi tends to work better in high density environments because the signal doesn’t travel so far, meaning you get less interference from neighbours. Make sure 5Ghz is enabled.

This has been an issue in flats for years, and very much ensure devices are on 5 GHz if at all possible or Ethernet otherwise

Andrew

In reply to a post by Pipsky:

Thank you for your reply, Im unsure as the position of the router and the open reach fibre port is right next to my front door with no space for me to be able to set anything up next to it. Its mainly just my phone and netflix on my tv that i use that keep cutting out.

I can understand the frustration, atm we wish you to do some testing, so things may be moved. So can you purchase a cat5e cable idealy 3-5m so it gives you a chance to move a laptop or something to another room whilst testing.

In general wifi can be black art, No two premisis are the same. As Zarjaz said a foil lined wall or a large mirror can cause chaos to a wifi signal (loads of other objects can too!)

The sole reason for you to do this test is this: To confirm if the issue that you have, is with your network or the connection, that is its sole purpose. With wifi you can not diagose it because no two devices are the same (in the most simplifed reasoning i can give you)

In reply to a post by MrSaffron:

This has been an issue in flats for years, and very much ensure devices are on 5 GHz if at all possible or Ethernet otherwise

Andrew

or 6ghz if possible but lets first see what the wired connection tells us

Or it may be possible to get an ethernet cable that is long enough to short term run to the TV (may have to leave doors open) if the OP doesn't have a laptop to test on. If they could run on a cable to the TV for a period of time and see if that fixes the problem then that would seriously help with troubleshooting.

At present though we don't know the layout of the OPs flat. We also don't know if the dropouts occur every few minutes, every few hours or once a week - this makes a difference as to how easy it is to reproduce the problem for testing.