I am so confused - what do I do

Hope I'm posting this in the right place, anyway I am currently with Orange (wireless broadband) and I am having nothing but problems. We upgraded to wireless because we wanted to get the free internet calls - alot of good that has been - it hardly ever works or you get cut off. I don't want to go complaining to Orange as they just fob me off, and also I haven't a clue about all this technical stuff. What should I do. Uninstall everything and try again, complain to Orange and try and get out of the 12 month contract, help, help, help. I warn you that I am totally clueless about the whole thing so bear with me. Any advice is greatly received.

In reply to:

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Any advice is greatly received.

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Pay someone who knows what they are doing to look at it. As it uses a router (the livebox) there isn't anything to "install".

Is your issue just with the phone service, or with the broadband too ?

There's an Orange forum section on here which may be helpful.

Broadband is on and off all day, one minute I am browsing then the next two minutes the connection is gone. When I said 'install' I meant the discs that Orange sent to set-up the livebox.

OK, the broadband connection is unreliable.

Some stats would be handy, see http://www.kitz.co.uk/adsl/frogstats.htm#anchor25
Report back the downstream attenuation, noise or SNR margin and modem/link/sync speed from the web pages in the livebox.

If you have an NTE5 master socket then try plugging it into the test socket at the back and seeing if the above stats improve (less attenuation, more margin, more speed, etc).

Is this the right information, cant find anything that says modem/link or sync speed.

ADSL firmware version : A2pBT009c1.d17d
Connection mode : G.DMT
Type : Interleave
Noise margin (dB) : 15.2
Attenuation (dB) : 18.0
Attainable download rate (kbps) : 6112
ADSL status : Connected [0]
Downstream 5568 (kbps)
Upstream Rate 448 (kbps)

The items of interest are:

Downstream 5568 (kbps) (this is the link speed)
Noise margin (dB) : 15.2
Attenuation (dB) : 18.0

Your noise margin is quite high and therefore some of your potential speed is disappearing because it appears to be setting at a high level due to the instability of the line.

The attenuation is pretty low. With that attenuation (if it is being reported correctly on the router) you should expect rock solid 8Mb connection.

Have you checked your internal wiring for any issues as this would be the first place to look with those stats?

EDIT: Follow yarwell's suggestions for looking at your wiring (especially the NTE5 test socket bit).

Edited by ian72 (Mon 29-Oct-07 15:20:11)

As I said before I no very little about this type of thing and I am embarressed to say 'what is NTE5?' And what am I to check re the internal wiring? Maybe I should just give up and fling the computer out the window, I thought having a computer would be fun, surfing the web, ordering online, when infact I've never been so stressed and confussed. I think I'm going to cry. Must be coffee and biscuit time. Have been trying to post this reply for over half and hour, internet decided to go off for a while (maybe it's having a cuppa too).

NTE5 is the main BT box.

When you say you are getting cut off, is that the wireless signal or the whole adsl line.

ie how far is the wireless router from you computer.

Errrmmm, well the Livebox is sitting behind my monitor (is that the wireless router). Oh god I feel stupid. I hope your not laughting at the other end.

Oh and what is the adsl line?