virgin broadband (space at the exchange)

hi
i had a problem that was solved on here earlier this week
re: being told there was major work going on at the chorley exchange and i would'nt be able to get broadband with anyone.

So i thought id ask on behalf of a friend and see if his situation could become a little more clear.
He moved into a new house (fairly new estate) and decided to get broadband with virgin. Not sure of the package but i assume it was just the basic one no tv or phone with them. I went round to try and set it up but did'nt have any joy. his brother then rang virgin on his behalf and he was told that there was work going on at the exchange and there was'nt enough slots for him to be connected. His money is still taken out via direct debit and he has to ring every month to claim it back. The latest he has heard from virgin is that he will be connected some time in december but this is not guaranteed. He is thinking about changing to sky if it carries on like this but is unsure where he stands ?
He also has no cable where he lives. He would just be using the internet for browsing checking emails etc very light usage.
Can anyone tell me if they know anything more regarding virgin and what his options might be please ??
Thank you

plug his number into the checker at www.btwholesale.com/getbroadband and cut & paste the output (minus the number).

Virgin use a particular method to supply broadband that may mean they have an issue that someone like Newnet or IDnet or maybe Sky would not have.

Thanks
http://img218.imageshack.us/img218/8779/btbvt8.jpg

that suggests he's going to get a fairly slow service or maybe none at all. It also shows there isn't a service on the line now otherwise it would have another paragraph at the bottom. Maybe ask for money back and go elsewhere ?