'back to BT' nightmare

Hi

Towards the end of Oct '07 I rang BT and asked for my line to be 'brought back to BT' from Bulldog. I wa given a date of 31.10.07 foy my line to go back to BT.

On 31.10.07 my line went dead for a few hours and then started working again with BT. I had BOTH incoming & outgoing calls. A few days later I had outgoing calls only.

I spent all day on the phone with BT yesterday (most of the time I was on hold) and from what I can tell my order was cancelled for some reason. No matter which department I try and speak to because my number doesn't exist on BT's system (even though it is active with outgoing calls only on BT) no one seems to beable to help me.

I don't know what to do and I can't spend another day on the phone just to hear the dreaded 'your call is in a queue' message.

I submitted a complaint via BT's website but don't have much hope of it being actioned.

Edited by Ish (Wed 07-Nov-07 08:30:51)

do BT recognise the number that dialling 17070 gives you ?

I will try it when I get home.

The BT wholesale b/band checker does not recognize my number and neither does the online fault submitter on BT's website.

My line is definately with BT as I confirmed this with Bulldog who say my service was terminated with them on 31.10.07.

BT have a record of my order on their system which they then cancelled but they don't know by who or why it was cancelled.

Edited by Ish (Wed 07-Nov-07 08:28:49)

it can take a few days for numbers to get squared up in the checker.

That would have been my first guess also.