o2 broadband access

Im with o2 broadband access and having big probs with download speed

here my stats and speed tests my stats show 7.616 and upload 448 but look at my speeds on test i have also tryed in the test socket o2 say theres nothing wrong the are having a joke aint there.



DSL Connection


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Uptime: 1 day, 22:34:43

Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616



http://www.speedtest.net/result/510675658.png

http://www.speedtest.net/result/510678069.png

http://www.speedtest.net/result/510678560.png

Hi
The test socket test normally will show if you have problems with your connection to the exchange . In your case with the figures you give there seems to be no problem.
To get a complete picture can you post your stats here .If you need help with stats see link below .
http://www.kitz.co.uk/adsl/frogstats.php

One thing that is odd apart from the low DL speed is that you have a very low US speed .I have often seen very Low DL speeds caused by contention . In some cases the US speed was higher (virtually normal ). Have you tried a differnt speed tester ?
Try this bt tester it will show profile .
http://www.speedtester.bt.com/
You may need to be patient
Regards Jeff

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 7616 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 902 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester


not good

Hi

looks like contention . Do you have some good periods or is it always this bad ?.
Be useful to see your router stats

Regards Jeff

Arent the PING results rather on the high side ~135msec ?

yeh its been like it for about 2weeks. heres my stats

Link Information


Uptime: 2 days, 2:16:45

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 7,616.

pings are very high.

http://www.speedtest.net/result/510793445.png

any1 know any other unlimted isp that for truely unlimted. im very close to my exchange its call WITHAM in essex

Vivaciti do LLU unlimited on the C&W network.

just been on the phone to o2 broadband they say its a traffic problem on the access and they for looking to aving it fixed in the next few months. any1 looking to go on o2 access dont its [censored]

In reply to a post by Anonymous:

just been on the phone to o2 broadband they say its a traffic problem on the access and they for looking to aving it fixed in the next few months. any1 looking to go on o2 access dont its [censored]

It's a repeating problem I'm afraid.

They are gaining customers rapidly and ordering/installing new equipment keeps failing to keep up . Once they get new kit it is fine for 2-3 weeks then starts going down again.

Your particular problem, if it only started in the last few days, could very well be due to Wimbledon so may improve now.

Are you within the 30 days money-back period? If you are, (despite me being an O2 fan), I suggest you get out.

Look at Vivaciti LLU. (But none of their other packages for other reasons too long to go into now).

Is Vivaciti unlimited or FUP ? I saw someone's sig saying 75 GB FUP. Also worth noting that several Demon customers on being switched to C&W LLU found the connection very unstable.