In reply to a post by Ignitionnet:

Openreach do not do DSL, with the exception of the VDSL cabinets, they do the copper lines. All exchange DSL switches, DSLAMs / MSANs, 21CN kit, etc, are all serviced by BT Wholesale.

Thank you for that information

In reply to a post by Ignitionnet:

In reply to a post by CARPETBURN:

Id also love to know a backup plan for when im working at home and my ADSL goes down for a reason beyond my control and my ISPs........ Im all ears on that also.

In my case said backup consists of Virgin Media's cable service.

Even if that were to go wrong at the same time as my DSL I can tether my 3G phone.

Another option is to order ADSL on two lines either from two different LLU operators or an LLU operator and BT Wholesale.

Why is Virgin Cable your backup service? Doesnt it run faster than your ADSL?

Oh and again hardly reliabe backup plan considering they only cover around 50% of the country.

Edited by deleted (Sat 20-Mar-10 14:51:37)

In reply to a post by zebedeee:

In reply to a post by yarwell:

if you are a large business which has hundreds free each year to spend

oooh, not hundreds a year to spend. I am in awe of your view of a large business.

You can't have it both ways, either a) you're a small business running on the cheap on a residential broadband connection with no backup, no SLA etc or b) you're a substantial business with a lot to lose.

If you're so small and cheapskate to do a) then you aren't losing a whole lot of anything if it goes wrong. If you're b) acting like a) then you've made your bed so lay in it.

It's small businesses that are going to get this country out of the recession, so that sort of attitude is not very helpful to anyone.

Exactly and his ideas, would kill small business not allow it to flourish.
Small business doesnt have money to waste paying for services that will only be rarely used.

Very early startups ran from home which in some cases will go on to do very well and help the country as a whole certainly do not have money to waste.

Hes too busy defending BT and has never ran a business to understand that just a few hundred pounds when you start can be the difference between survival and death.

Edited by deleted (Sat 20-Mar-10 14:52:50)

Understand why you don't like them now .. Thanks


FYI I did have an issue that lasted for about a year. Kept getting line issues etc. Had lots of engineer visits. First name basis with some of them intact.
But we react to things in different ways I guess.

On the business side of things. I know of many companies like that in many of the points.
Sky is one...
Virgin media another.
Certain energy suppliers I have dealt with.
Some banks.
Look at AT&T in the us
Etc

I'd say they tend to be larger organisations where it's much harder to train and manage stuff collectively. Not always the case. I know of smaller companies who would sell thier own grandparents.

So I don't disagree BT are not perfect.
I just wouldn't want to hate something that much.

I was just thinking .. What happens when we need a back up to the water supply
I better find a local lake. And a windfarm for the electric.

I guess it shows how important some view their Internet connection though.

This is why businesses pay good money for dedicated lines/connections and then the sla's to go with them.

Why do I pay for insurance everymonth when 99% of the time I won't need it.

That's what a back up is. Insurance. It costs money though.

but we do have a TDR its on the HAWK tester

but it does not always show were the fault is and thats a FACT

hes right, all companies want profits but BT are extremely agressive in the process.

last time I had a gas guy come round, I had to sign off his work, he also had records of previous visits and no 2 hour limit.

sky are nowhere near as agressive, is evident in that they invest in their broadband backhaul proactively and are to be fair the leaders of uk tv, first with a proper hd tv service as an example.

I would put BT on par with banks yes, thats nothing to be proud off.

the us isp's have a far better record than BT, they not perfect but their quality standards are higher.

Just wondering about talk talk.. we can't really say they aren't aggressive.. ?
I have not yet had BT almost making me stay or move to them with the same tactics as Talk Talk.

But again... issues with many companies just don't think BT is really any worse... everyone wants profits and if your a publicly traded company thats really all that matters (sad I know but its capitalism!)

RE: Sky... They don't really have any competition really... since unless your in a VM area you don't have much choice I guess.
You could say that about BT.. but not so much so now with the LLU's.

Lets hope the FTTC roll out continues around the county quickly so those on the forums here who had had issues get some better connections.

In reply to a post by Pgre:

Why do I pay for insurance everymonth when 99% of the time I won't need it.

That's what a back up is. Insurance. It costs money though.

What insurance are you refering to?