as has been said several times an SLA means nothing apart from some money if they don't hit it and more often than not it does not reflect the money lost unless you're talking about paying a huge sum of money for the SLA in the first place

LMAO you want to compare OR to heart ops ROFLMAO!!!!!!!!

did you ask for the coastguard rather than an ambulance

In reply to a post by Rich44:

Thats why it's a backup ffs, it's not perfect but it's better than nothing, if you can't understand why someone would pay a small amount of money for a dongle contract for the backup then you obviously have never run your own business.

I run a business and have an alternative method to connect to the internet which doesnt involve any part of BT, Virgin or a Mobile phone company, and for where i work its free should your primary internet access go down (or should i say included in a price for something i have to pay anyway)...... Lets see if brainiacs can work that out LOL

In reply to a post by Rich44:

It's like having contents insurance you still lose everything you had so why bother with it in the first place

Its nothing like contents insurance, contents insurance you pay and things get replaced, so the item you had and lost gets for want of a better word refunded to you...... BT on the other hand you pay, what you pay for dies..... you pay while its dead and are at their mercy as to when its fixed.

Having a backup connection may indeed get you online, but you never get back what you lost.

Thats like saying have insurance, leave your door open for thieves and use the insurance for the sake of having it.

You dont intentionally set fire to your TV, or let thieves into your home, but you are saying in the case of the internet have a backup for when things go wrong, and continue to pay the company which isnt providing...... You dont use insurance and give to thieves also do you?

In reply to a post by Rich44:

LMAO you want to compare OR to heart ops ROFLMAO!!!!!!!!

Thats fair Open Reach and many other areas of the BT empire do need a pace maker.

Openreach own the network from the end user to the exchange.

Fact is. Openreach outperform GPs week after week after week.

Fact is Openreach clear more faults in 40 hours than GP's can even appoint in 48 hours.

Pretty shocking really. If you are waiting for a phone line repair and a referral to a cancer specialist - you could die waiting with a working phoneline.

Edited by deleted (Sun 21-Mar-10 01:36:33)

Tbh my biggest complaint about the issue wasn't the actual outage. The colleague who uses it can always switch to the main office connection as long as he warns us first.

My complaint is really the amount of faffing around and the fact that every time he called to check progress it took fifteen minutes to track down someone who was aware of the fault. It was only on the second day (within an hour of the fault being fixed as it turned out) that he was told it was a line card fault and that a spare wasn't available.

At one point he was even told an engineer would be sent out (although I couldn't see the point given the nature of the fault). The engineer never did turn up.

So basically for the first day he was given the impression it would soon be fixed. Then at the last minute as it were he was suddenly told it would take longer.

What /should/ have happened is that the first time he called he should have been informed it was a serious exchange fault and that it would take a day or so to fix. Instead he was led to believe that would be fixed in a few hours and then had his time wasted when he tried to track progress.

This is a far cry from the kind of support I experienced a decade ago when I had a business line. Recent issues residential users have reported with home faults is also different from what I experienced several years ago. BT support seems to have gone badly downhill these days.

Edited by Andrue (Sun 21-Mar-10 08:34:59)

In reply to a post by RandomJointer:

Fact is. Openreach outperform GPs week after week after week.

The fact is that if Openpreach guys put as many hours in as the average GP, we would have a comms network which would be the envy of the world. How dare you even compare Openreach to a profession which takes five years at university, and another three years in training ? You guys are not even First Aiders !

In reply to a post by RandomJointer:

Fact is Openreach clear more faults in 40 hours than GP's can even appoint in 48 hours.

Pretty shocking really. If you are waiting for a phone line repair and a referral to a cancer specialist - you could die waiting with a working phoneline.

What a twonk. If GP's used the same techniques as Openwreck, people would not need cancer specialists, because they would probably all be dead before they reached their 5th birthday ! Medicine is rather more complicated than finding breaks in a piece of wire.

Edited by deleted (Sun 21-Mar-10 10:20:27)

Because the broadband ISP has to get 'someone' to look at the fault... why not get 'someone' who can check everything from premises, via the pair to the CP's equipment in the exchange ?