of course there is problems.
its just my view that BT as a company is worse than those companies.
if BT had their own way, LLU would probably not exist, so the fact we have LLU I dont put down to BT's goodwill but rather thats down to ofcom.
Have you checked eg. if their engineers are limited to 2 hour slots, have no notes of the fault reported, charge when no fault is found etc.



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