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Standard User kwikbreaks
(eat-sleep-adslguide) Wed 08-Sep-10 08:40:25
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Re: How often do you switch ISPs?


[re: deleted] [link to this post]
 
I've had quite a few. There were a number on dialup too but I don't remember all of them so I'll start on the ADSL ones from late 2003 when first available on my exchange..

F2S. They didn't cover themselves with glory despite having a good reputation - took a week for them to work out they'd given me the wrong login then an upgrade from 512 to 1Mbps didn't actually take place and it took another week or more for them to believe me. Left based on lower price.

Eclipse 1Mbps left for lower 2Mbps price.

UKOnline (IPstream) 2Mbps. I missed the bit about it being a 12month contract. Their prices dropped during the year and mine didn't so I left as soon as the year was up.

Eclipse ADSLMax. They made a complete dogs breakfast of their traffic management - downloads would run full tilt but browsing was nigh on impossible. Left during the one month free trial. Took well over 3 months and the threat of legal action to get the £80+ they took from my credit card in an incomprehensible dribble of bills.

AOL. Was put on fastpath for some reason which didn't suit my line. Umpteen calls to offshore idiots didn't result in it being put back to interleave so I quit inside 3 months.

UKFSN (Entanet reseller) left when LLU became available although by then performance had started to deteriorate.

UKOnline LLU. Despite earlier ripoff. A month after signup O2 became available. Tried to wangle early exit because their IWF proxy regularly screwed up file hosting site access but they weren't having any of it. Ran the MJ12 project web crawler flat out 24x7 in an attempt to get chucked out but they tolerated close to 3TB a month download for 3 months without comment.

O2 LLU. First class

==== Moved house

O2 LLU. Dodgy phone line (almost certainly an HR Dis). Still unfixed after 5 callouts to BT. Last engineer spotted noise went if router was turned off and said call O2. O2 messed me around changing profiles which destroyed speeds and obviously had no impact on audible noise. When they finally sent a replacement router to the old address I lost it and cancelled. The cancellation charge was more than offset by the cashback money I got for joining...

VM Cable 20Mbps.

Unless VM really screwup bigtime and BT Infinity becomes available to me I think I'll be with them for quite a while as that dodgy phone line won't be fixing itself.



If you can't fix it with a hammer you've got an electrical problem.

Edited by kwikbreaks (Wed 08-Sep-10 08:59:02)

Standard User ian72
(knowledge is power) Wed 08-Sep-10 09:56:23
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Re: How often do you switch ISPs?


[re: deleted] [link to this post]
 
Might as well add to this.

Didn't do dial-up as couldn't be bothered and had internet at work. I think 2001 I got BT Openworld (which became BT Yahoo).
Moved to Pipex for a more technical approach rather than consumer.
Left Pipex as they went downhill and moved to plusnet (another techie ISP at the time).
Left plusnet when they started moving people to Tiscali wholesale (and glad I did leave) and moved to Zen.
Left Zen as Sky launched LLU and so saved money.
Left Sky as they wouldn't give me ADSL2+ so went to Be who would.

And still with Be even after a housemove. So, in 9 years I make that 6 ISPs. No plans to move unless the Be service declines or someone decent offers FTTC/FTTP in my area (I doubt either are likely in the next couple of years).
Standard User camieabz
(legend) Wed 08-Sep-10 10:11:27
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Re: How often do you switch ISPs?


[re: deleted] [link to this post]
 
Was with Zen from 2001 to 2005 in one house. Then with Plusnet after a house move. I consider my options every once in a while, weighing up the pros and cons, and in general find there's little reason to move. I didn't pick Zen due to their pricing. Had a few moans about Plusnet over the years, but in general they have pulled their socks up on most things.

Edited by camieabz (Wed 08-Sep-10 10:11:48)


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Standard User deleted
(deleted) Wed 08-Sep-10 14:13:13
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Re: How often do you switch ISPs?


[re: deleted] [link to this post]
 
Ah.. I have similar happy memories of Callnet0800..... engaged lines and some mystery incompatibility that led to me being kicked every few minutes (didn't happen with freenetname back up service)
Standard User deleted
(deleted) Wed 08-Sep-10 14:28:55
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Re: How often do you switch ISPs?


[re: XRaySpeX] [link to this post]
 
Did they get swallowed by Worldonline?

Too many dial up ISP's to mention. First ADSL was Pipex around 2003(?) upgraded thru 1 meg to 2 meg, but then they were sold (possibly GX - this was pre Tiscali sale) and the 3.30pm slow down started. I checked everything and concluded it was Throttling which Pipex vehemently denied right up to the day I obtained a MAC - when they tried to claim I was in contract on an 8 meg service (had never upgraded from 2 meg) and it was only then after a heated discussion with supervisor that she admitted that they were responsible for my speed dropping off a cliff face each day

Moved to an Enta reseller early 2007, and am making the best of a bad job in terms of the service both in terms of technical quality and customer service isnt as good as when I joined, but given that BTw keep withdrawing RFS dates for WBC (probably too busy chasing crumbs in areas with LLU to keep to the dates published for the exchanges where they have a captive audience) I see nowhere to move to. Certainly wont be Sky after their line checker lied about exchanges being part of a forthcoming LLU roll out - as did their customer service reps on several occasions - I wonder how many they conned into migrating on that basis?
Standard User deleted
(deleted) Wed 08-Sep-10 23:39:45
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Re: How often do you switch ISPs?


[re: deleted] [link to this post]
 
I have had 4 ISPs in 16 years.
Standard User TLM
(legend) Thu 09-Sep-10 00:12:58
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Re: How often do you switch ISPs?


[re: deleted] [link to this post]
 
I was going to reply that I had never switched, but then I remembered that I did briefly go with Tiscali once, years and years ago (I think it's when I still had dial-up).

What a mistake!

Apart from that, I've been with Plusnet the whole time, right back to when it was still Free-Online. I was recommended it by the IT guy at uni in about 2000, and have basically stuck with what I know.

Generally speaking, I don't switch utility companies (any utility company) unless I have a particular problem. I'm not on a neverending quest for the lowest price and ultimate performance. As long as I get acceptable performance at a price that's affordable for me, I don't really mind that I might be able to get something a tad faster or cheaper elsewhere. Such is the way of the world. I really can't be bothered switching every five minutes, just because somebody else has brought a new deal out.
Standard User kwikbreaks
(eat-sleep-adslguide) Thu 09-Sep-10 09:41:36
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Re: How often do you switch ISPs?


[re: TLM] [link to this post]
 
In reply to a post by TLM:
Generally speaking, I don't switch utility companies (any utility company) unless I have a particular problem. I'm not on a neverending quest for the lowest price and ultimate performance. As long as I get acceptable performance at a price that's affordable for me, I don't really mind that I might be able to get something a tad faster or cheaper elsewhere. Such is the way of the world. I really can't be bothered switching every five minutes, just because somebody else has brought a new deal out.
Way off topic in a brodband forum I know but you are probably paying several hundred pounds a year over the odds by sticking on an old utility tariff not to mention missing out on big cashbacks. It pays to switch at least once a year - takes about half an hour maximum and even if the tariff is no different you'll likely pick up £50-£100 in cashback. Of course you maybe value your free time in excess of £200 an hour....



If you can't fix it with a hammer you've got an electrical problem.
Standard User deleted
(deleted) Thu 09-Sep-10 18:55:40
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Re: How often do you switch ISPs?


[re: XRaySpeX] [link to this post]
 
In reply to a post by XRaySpeX:
In reply to a post by Trellis:
The most awful ISP I've ever been with was Screaming.net - anyone remember them?
Was that the one on dial-up that hijacked the top of your screen for adverts but, in exchange, was free for part of the day? If so, I used them a bit amongst other dial-up ones,

No on-screen adverts during my brief period of usage, but if you also took phone service from an outfit called LocalTel, you got free evening and weekend Internet calls.
I joined up when it was brand new. It may have transmogrified into an ad-supported service after I left, though.
Standard User deleted
(deleted) Thu 09-Sep-10 19:03:43
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Re: How often do you switch ISPs?


[re: TLM] [link to this post]
 
In reply to a post by TLM:
Generally speaking, I don't switch utility companies (any utility company) unless I have a particular problem. I'm not on a neverending quest for the lowest price and ultimate performance. As long as I get acceptable performance at a price that's affordable for me, I don't really mind that I might be able to get something a tad faster or cheaper elsewhere. Such is the way of the world. I really can't be bothered switching every five minutes, just because somebody else has brought a new deal out.

I feel similarly over car insurance. Should the worst happen and I actually need to make a claim (touch wood, it hasn't happened yet) then I want a company that's going to make the process easy and pay the claim without months of trying to wriggle out of it. Premium cost is a secondary consideration for me.
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