O2 activation date problem

Hey everybody

Today i was meant to be switched over from TalkTalk to O2 phone and broadband and be on theO2 home access package.

Well at 9.30 this morning i recieved an e-mail from o2 saying that my phone line has been switched. But nothing was said about the broadband in the email even though they was both meant to be switched today!

Anyway i went on the O2 website to check the status of my broadband order and it says this:

Your line is not yet activated to schedule. Please contact the O2 customer services team

There is also a red light next to it which means there is a problem.

I called O2 and explained the situation and they said it would be activated today

The time now is 5.25pm and still nothing and im still using talktalk broadband!!

So my question is have any of you folks here had any similar problems like this? And do you think the switch will still be made today?

Any help would be greatly appreciated.

Thanks

Have you tried connecting with the O2 login details?

Nope

Still using the talktalk login details.

So i guess that wouldnt work i think.

Should i try it anyway?

thank you for the reply

In reply to a post by djshauny1:

Should i try it anyway?

Yes.

Try connecting up the o2 router, if you want to use your own router call up 0800 230 2020 and ask for the radius username and password

i unplugged the netgear i was using and plugged in the o2 router that was sent to me

and im able to connect to the internet

when i plugged my netgear back in it wont connect back with the talktalk settings

Sounds like sometime between 17:25 and 20:28 you were switched on to O2 for broadband.

No comment about your phoneline however

manonbus

yeah thats what i thought

thanks to everybody who helped me out with this

i appreciate it and ill stick around the forums to help others out too

thanks guys

Congratulations moving from tt to O2 - you'll love it.

You may also want to go to the O2 Forum here, it's very good for anything O2.

You'll get knowledgable advice there too. It's great on this site.