Do you have the option of LLU? Maybe drop us an email/phone call (tomorrow) and we can discuss if we can provide an alternative service.

To give an idea of the problem we're seeing:

http://scrn.in/m/0a1c2f5a1e6869367169f1f4385b072b.png

Only affecting some customers that go via 21CN (ADSL2+ BT and FTTx services).

Matt

Thanks very much for the information Matt, very informative.

We're very tempted to switch to LLU and we do have the option, just comes down to the timescales involved.

Steve

Normally, 7-8 days for a LLU migration.

Matt

We're very tempted to switch to LLU and we do have the option, just comes down to the timescales involved.

Go ahead and do it, no pain no gain

What you get on decent LLU is streets ahead of what you get on a BT Wholesale circuit like yours. Xilo/uno ones are "decent"!

Edited by RobertoS (Tue 11-Jan-11 18:08:28)

BT are reporting issues for these dialling codes in the Birmingham area which may be you:
01348, 01432, 01443, 01452, 01994, 0247622, 0247623, 0247625, 0247626, 0247627, 0247652, 0247655 and 0247663

http://btbusiness.custhelp.com/app/service_status