In reply to a post by iwish:

Well nothing has been done to resolve the fault and am not happy
Angry phone call to ISP tomorrow
...
Internet is of no use to any of us right now
downloads are useless
Online gaming is a no go
And am really fed up

No your not.

You are just insisting on trying to solve a problem you don't need to have, as you agreed weeks ago.

Just go LLU for a better product even if your current one were faultless.

You have even said yourself in these forums in more than one of your own threads about it that if it continues you will do that.

What are you trying to do? Give yourself a stress heart attack?

Oh, and yes, I agree this should have been fixed weeks ago. But it is either the BT exchange DSLAM/DLM or your end, and seems most likely to be the former. If it is your end it will never be solved by ukfsn/BT, if it is the exchnage then LLU removes you from that system.

As you have known for ages.

Life's too short.

Edited by RobertoS (Mon 07-Feb-11 09:43:12)

Your stats do show a lot of errors. Defantly check that your house wiring, router and router PSU are good.
I think RobertoS advice is right. In my case i am sure its BT exchange equipment on the 21CN ADSL2 product which has problems on some lines. I was at my brothers this weekend down south and guess what. He also has the same problems as us. He has a 47db att line and use to have a great sync untill September last year when he got transfered to ADSL2. He is currently syncing at 2234kbps. And thats only because any lower it afects the BT Vision service. They have currently capped his line to ensure that BT Vision works.
He is also going to give BT a last chance for a fix otherwise he is of to SKY LLU.

I really hope they sought you out and fix the problem. I now from personal experience how frustrating this problem is in getting a resulution.

The thing is what if i do go LLU and the fault follows me
I want this resolved before i do anything
the Engineer has seen a fault and it should have been fixed

Called MY ISP enatanet and they had a look at my line and agree that the fault had not yet been fixed
They are now chasing it up with BT and have to call back at 5pm

I don't think it would be wise to jump ISP while BT are still fixing my fault
Yes it could be that if i move to LLU right now then the fault would go away
But what if it does not go away, Would have to start all over again

Router is at the test point with one corded phone
Fault is not at my end

http://forums.thinkbroadband.com/technical/t/3957651...

Snap, I had the same problem as you. I did all the same tests and had 6 diagnostic test by bt wholesale all saying no fault found but Entanet could see the faults on my line. Engineer came out and found no fault at all at my end, and so far luckily I havent been billed for the engineer. Enatanet and myself thought fault was with the bt exchange, bt kept saying no fault found. Gave up and switched to vivaciti surfwise ( talk talk llu but with 1 month contract ) which bypassed bt's ageing dlm and my lines rock solid and fast again.

Oh and as far as im aware, BT still say there is no fault on their dlm.

Well BT took note of the engineers report and now want to send another engineer
Does that mean that BT don't trust the engineers report as it means they would need to spend money
If i knew if it was indeed a fault at the exchange then i would just bee off to LLU right now
But i am not sure what's going on, so will see out the fault then run

In reply to a post by iwish:

Well BT took note of the engineers report and now want to send another engineer
Does that mean that BT don't trust the engineers report as it means they would need to spend money
If i knew if it was indeed a fault at the exchange then i would just bee off to LLU right now
But i am not sure what's going on, so will see out the fault then run

If your lucky you might get a good engineer this time who is eager to get this resolved.
If you are unlucky this next engineer will come and fit one of their faceplates and the saga will continue.

I am basing this on my and my brothers events.

Hopefully you will get a good engineer

What i don't get is the engineer that came out on Friday said he found a high resistance fault at the exchange but now they want to send another engineer out
Already have a BT faceplate v1.0

I am having a lift and shift done and i have been told they have one engineer at my home while another does the work at the exchange
Is this right?

In reply to a post by iwish:

What i don't get is the engineer that came out on Friday said he found a high resistance fault at the exchange but now they want to send another engineer out
Already have a BT faceplate v1.0

I thought you already had a lift and shift done sometime ago?
Perhaps a nother lift and shift may resolve the issue
Defantly worth a try