Post deleted by BatBoy

Jees.

I am sorry but I don't understand what you are saying.

Can you stand back from whatever pill you seem to think about and just listen

I CANNOT USE THE BT SPEED TEST SITE

I HAVE EXCEPTIONAL THROUGHPUT OVERNIGHT

I HAVE ABISMAL THROUGHPUT OF (c) .2 - .3 MB FROM 3PM UNTIL 1AM - it is unusable

If anyone is wondering why I continue to use AOL it's simply this - my father pays for it and is even grumpier than robertos and getting him to do anything for me is impossible.

I am 16 - I have no bank account or credit card. My parents dont talk to eachother.

I need to have access to the internet.

Which stats ?

Post deleted by BatBoy

Post deleted by BatBoy

Strange that someone else within a 2 mile radius of me cant get the speedtester to work. In my case it hasn't worked in over a year, I did email my reseller about it but got nowhere and I gave up without really bothering.

The whole county is stuck on 20 cn, some local exchanges did have 21cn RFS dates but they were pulled around the time that FTTC roll out started Pembroke didn't even have an RFS date even though its the largest in the county with probably in excess of 9000 lines ( the line count hasn't updated in several years despite a fair bit of building going on locally.

The OP is probably closer to the exchange than me (being in SA72 post code) I'm just below 3Km physical line length (SA71) my current profile is probably around 5500 - it was the last time I looked at my account on my resellers site although my current sync (I just checked) is 6249. Running a recent 2 wire HGV2700 with non BT firmware - even the newer ones can be upgraded if you know where to look for firmware

Hi Batboy

OK - maybe I posted it wrong.

Sorry.

Here is the problem.

I cant run the BT speed test to prove I have really bad throughput (speed?) from when I get home til way after I go to bed.

I'ts been like it for 2.5- 3 yrs.

When I phone AOL about it they tell me to take a speed test from BT but I can't run it on my connection it keeps saying stuff like unable to perform the test on that number contact your IP if it persists.

It does so I contact them and then again (for the gazillionth time) that my throughput is really bad from 3pm til 1-2 am

It's like .2 or .3 MB all that time and it never gets any better.

here's some buttons

right now

http://www.thinkbroadband.com/speedtest/button/12973...

historic

http://www.thinkbroadband.com/speedtest/button/12971...

http://www.thinkbroadband.com/speedtest/button/12971...

http://www.thinkbroadband.com/speedtest/button/12967...

http://www.thinkbroadband.com/speedtest/button/12968...

these are every day - day after day after day and it never changes

I can give you my log in if it helps?

The point is that AOL say they can do nothing with the think broadband tests and it has to be done on the BT speed test site.

But no matter if it is day or night or how many times I try to use the speedtester.bt.com site it NEVER EVER ever ever resolves!

I am afraid you are being given the run around by AOL.
It is correct that BT require a BT based speed test to be run before they will do anything, but the AOL techs should also know that sometimes for reasons best known to someone else the BT speedtest will just not work on some connections, and a fault CAN be raised but it has to be done manually with some notes about the BT speedtest not working on the connection in question, and a number of other speedtest results are included with the fault report.
We do get it sometimes where it has to be pointed out to BT several times before they get it.
Speak with AOL again, and try to get it escalated to someone withing their tech teams that has any idea what they are talking about, or migrate to another ISP that has some knowledge of how broadband works in the UK.

In reply to a post by vivaciti:

I am afraid you are being given the run around by AOL.

... or migrate to another ISP that has some knowledge of how broadband works in the UK.

Graham already said:-

If anyone is wondering why I continue to use AOL it's simply this - my father pays for it ... and getting him to do anything for me is impossible.

I am 16 - I have no bank account or credit card.

Edited by RobertoS (Thu 10-Feb-11 22:00:53)

Hi thank you for replying.

I did used to be able to do the test up until about just less than 3 yrs ago.

So what should I do please, bearing in mind I have a Dad who fights perpetually with my mum and who is likely to just stop the payments to AOL because he is too involved with his new family?