Hi Yarwell,

I think it's BTs problem. Would a lot of noise on the line mean that there is a higher ping?

I have made an appointment for an engineer for Friday.

I think I've eliminated it down to the pole outside.

I connected the wires coming in direct from the pole and still got a lot of noise therefore I'm guessing there's a problem on their half.

Jack

Would a lot of noise on the line mean that there is a higher ping?

no.

Hi Phil,

Do you know what would be causing the high ping then?

Jack

usually it is congestion with a router running at a high % CPU load, reposnding to pings is lower down its priority than doing the routing it's there for. Also larger queues form on congested links which increases ping (like my Demon BQM graphs) or if the buffer isn't there you get packet loss.

You should try and find others in your area in the BT forum to see if they get the same experience, in case it's a regional thing.

Nope - see the line right beside the one I'm having problems has always had a ping of 60-70 and it has never went higher.

But I have tried two different modems. None are overheating or anything and I think I'd see more threads on the BT forum indicating high pings if there was a regional / nation wide issue.

And what does a high buffer mean?

So the engineer just arrived at 3.30pm. Done everything that I had done. Was very huffy & kept tutting at me and said 'I don't see what the problem is if you don't use the phone, all you're doing is using broadband. Line noise won't affect broadband'. Knew this would happen for an engineer slot in the evening of a Friday. People want to get home.

He said that there was some sort of electrical noise coming through the line and he connected it right up to the point where it enters the building and confirmed it was outside of our premises.

Unfortunately he asked for my contact telephone number and is away to the cabinet to check what's going on. This basically means 'I'm going to the cabinet, I'll ring you and ask you if it's fixed, then I'll go home.'

I've read many times that line noise can majorly affect broadband and I can't say it doesn't seeing as I've been told many times that I can get a line speed of around 4-8Mbps on a line which has a downstream attenuation of now 37. I can only get 2Mbps on a good day.

Will wait and see and get back to you guys. I think I know more about all this carry on than he does.

Edited by deleted (Fri 18-Feb-11 16:19:45)

He is right that audio-level noise will not affect broadband.

He is wrong in that, by definition, you can't hear noise outside the audible range, where the broadband frequencies are.

So fixing the audible noise, which they have to do, means finding and removing the fault on the line. 99% chance the broadband then goes great.

Hi guys, thanks for your replies.

Check out this thread on BTs forum:

http://community.bt.com/t5/BB-in-Home/VERY-Bad-Noise...

Engineer didn't show today, I'm a bit [censored] to be honest.

What do I need to do to get their attention. Yesterday they sent out a clueless 'engineer'.

Do I need someone who has the skills and knowledge to get a ladder and climb a telephone pole and what are these so called 'engineers' called which have the ability to do this.

I have a feeling I'm going to be through a big big rigmarole with all this and I just want the problem to be sorted quickly.

Thanks again, you guys have been great in helping me.

Jack

In reply to a post by jdowning640:

Engineer didn't show today, I'm a bit [censored] to be honest.

What do I need to do to get their attention. Yesterday they sent out a clueless 'engineer'.

Dealing with BT can be extremely frustrating at the best of times. If you don't have any joy with the moderator, try the Chief Exec's office.

Wagstaff

Hi guys - so speeds fixed (at times) although can go down from 5Mbps to 1Mbps at times.

I'm still getting in the region of 500ms at times, but as said whenever I reset the router it fixes itself down to a normal (for me and neighbours) 70ms.
Have tried two different routers, same issue.

Anyone shed some light on this issue?