I still don't think it should be upto the isp to tell bt there is a problem with there speed test

and yet the error message on Btw's own site seems to suggest that even BTw as the providers of that facility would disagree with you... go figure!

And if that site is so vital to fault finding then why did bt never once ask for me to run a speed test during my 3 months with faults

I cant speak for your experiences. Maybe it depends on the type of fault you experince. What I can speak for is my own. and a number of threads in these very forums amongst others where BTw have asked (via a users ISP)for a BT.com test, again - in case you missed it BT openreach seem consider that to be the definitive diagnotic test - especially as under some conditions it goes on to provide other data that the alternatives do not. That wouldnt be a big surprise it is run by them and tests parameters they have set, it is a "known" quality wheras 3rd party tests are not and can mislead

BT have never asked * me* for anything during a fault.. it has always been my ISP techs that have requested it. As an end user I have no route of contact to BTw about their site or their services all such contact is routed via the ISP which is probably why the error message that hey put on their site suggests going via your ISP, clearly this is an expectation they have - especially given the separation between end user and wholesaler.

You seem determined to argue the point but at least now I have seen one post from a knowledgeable member who has understood the issues here in terms of the diagnostic value (To BT Openreach engineers) of the wholesalers test.

Edited by deleted (Thu 17-Feb-11 14:29:03)

In reply to a post by warweezil:

But thats the point. I dont think it is a "site bug", surely a site bug would be affecting more than just me.

All software may behave differently, depending on its various inputs. I still think its worth trying to log it with BT as a "site bug".

I've not been able to get this to run for a while now either (same error message... pretty generic one me thinks!). Seemed to coincide with the exchange removing interleaving on the line and also about that time the front end to the tester seemed to change (to reflect fibre etc.).

Had to phone my ISP up in the end to get a problem sorted and they can obviously tell your IP Profile, as they told me what it was now. Slightly off topic there I suppose..

Got to laugh I suppose.

Edited by MrBeeline (Thu 17-Feb-11 16:23:13)

I have not been able to use the test site for some time now
And if i am ever asked to use it i will explain why i cant
Is there any reason why you need to use it right now
do you have a fault
I don't see why you are getting so upset over one site
The interweb has loads of speed test sites you can use

Change your user name to bt_test@startup_domain in your adsl settings and see if it works

Edited by deleted (Thu 17-Feb-11 16:43:47)

In reply to a post by iwish:

The interweb has loads of speed test sites you can use

But this is the only one that gives you your IP Profile if you are on IPStream.

And it wasn't MrBeeline who's getting upset!

But this is the only one that gives you your IP Profile if you are on IPStream.

and the only one where the results are clocked against your line in the BT systems.

Ok group hug
Still think it would be best to do as yarwell said and just tell BT
I just tried the site again and wont work
the link for the trouble shooting fac is also not working for me