Ah, I see what you mean.

But you were on an in-house service.

The C & W Wholesale from vivaciti and xilo/uno is "up to 24Mbps". I wouldn't be able to put my finger on suitable example posters, but clearly remember there being one post in response to a statement of a 16Mbps cap, well above 16Mbps.

They probably run different profiles, depending on the results of testing the line initially, in which case, the OP may have some line issues. But on the face of it, he's capped to 16Mb. I doubt if Vivachitty can sort it out.

I think BatBoy is referring to the product that C&W actually sell as 16Mb/1Mb they do not have a 24Mb offering even though the line may go up to that speed.

Matt

The C & W Wholesale from xilo/uno is "up to 24Mbps".

No, it is up to 16Mb as shown on the site but not limited to that.

Matt

I think he is saying the in-house one is actually capped at 16Mbps.

Are you sure?

The wholesale product that C&W offer is 16Mb/1Mb with three levels of assured rate.

Matt

I'm saying the OP looks like he is capped to 16Mbps

Looking at the stats the SNR is way higher than it should be, could be due to a line issue, does c&w use DLM? if so it could be that causing it

No DLM on C&W... and their default SNR is 9db.

Maybe that has been changed for stability?

Matt

to 13.3dB?