I've just read through the entire topic, as some people have gone off topic and makes it hard to follow.

Quick summary of the situation.

Edwin use to have a consistant tested download speed of around 11mb, which would mean he would have to have a normal sync of 13+mb. Edwin's sync is 16mb which is slightly better with a downspeed snr of 13db, which is higher then normal but not really causing a problem as the sync speed is ok.

Edwin hasn't said what router he is using, as he may have an older model which doesnt fully support speeds over 16mb like the old netgear's.

Edwin hasn't said he's tried the master socket, but i dont think he needs to as the sync speed is good.

Edwin is on a C/W LLU adsl2+ connection, so the information JGO has posted is for adsl1 and not related.

To me, it seems like the problem maybe on either Edwin's computer, router or on the isp network as the sync speed is good.

Edwin, I dont know what operating system your running. I'm going to guess your running windows. open a dos command prompt in the accessories folder, then type netstat and press enter.
Hopefully you wont have anything listed there sucking up your internet bandwidth so we can eliminate your computer.

What a load of nonsense

"Switching off the modem on an ADSL connection for an appreciable time DOES trigger a drop in rate."

Why would that cause a drop in rate?

Thanks for taking the trouble to post that explanation, I'm a little more reassured now. I'll speak to Vivaciti again tomorrow and ask them to pursue their suggestion last week of getting the speed raised back up as soon as possible. I think they suggested it could be fast tracked.

If it turns out to be the cause the culprit was BT then it seems.

In reply to a post by edwinbradford:

Thanks for taking the trouble to post that explanation, I'm a little more reassured now. I'll speak to Vivaciti again tomorrow and ask them to pursue their suggestion last week of getting the speed raised back up as soon as possible. I think they suggested it could be fast tracked.

If it turns out to be the cause the culprit was BT then it seems.

No it's wrong. You're on LLU not BT.

The Vivaciti guy is lying through his teeth. You are on LLU and not subject to anything BT! You can switch your router on and off every 5 minutes and it won't affect your sync!

My advice, move to Xilo/Uno. You get the same connection but the lies are conspicuously absent, good luck

Edited by Finguz (Sun 27-Feb-11 13:34:50)

I'm a little more reassured now

you shouldn't be, that guy is talking out of his rear. See MrSaffron response to his post.

Ah - right...

I can see where the consensus is, honestly, you guys are great. OK I'll go back to Vivaciti tomorrow and start checking out the other recommended ISP's at the same time starting with xilo and uno then.

Thanks for all the help everyone.

Glad you saw the light!

Did you also see Vivaciti asked you to PM them earlier so they could take another look?

They are often on TBB so it would be good to hear the full story.
NB. I'm not on LLU but DO switch my router off every night - it doesn't affect my connection

Post deleted by RobertoS

In reply to a post by RobertoS:

...and I see you have accepted what they say

Where did you see/read that?
I must be going mad, but I can't find it...