there's not really a difference if I move ISP as my exchange has 2k people, no LLU, can't get fibre and it's just a pain in the [censored]

not sure about the 3 times, my guess it's pinging it 3 times.

Here's my ping results, not a traceroute

http://i53.tinypic.com/szfty0.png

In reply to a post by jdowning640:

I did - that was that issue with the speed resolved but the ping issue is still on going.

So BT gave your line a clean bill of health. How was it resolved ? Or should I say: what did BT do to resolve the speed issue?

Came out and replaced the line from the pole to the premises. Noise is all gone and speeds went up to 6Mbps but now this ping thing makes it feel like it's half a Mbp.

there's not really a difference if I move ISP

why not ? I have two lines to a similar sized market 1 exchange on two different ISPs - one is like yours and the other isn't. If it is the ISP that is congested rather than the exchange backhaul there is every reason to change.

If it's a business why aren't you on Max Premium for faster upload and priority traffic ?

how do you go on max premium?

buy a service that is provided on a Max Premium circuit, usually easy to spot from their 832k upload speed and typically called "Business" (except by BT)

Earlier you wrote "on the line right beside me the ping is always around 70 and it still is " as an illustration of why this is ISP specific.

That ISP is Sky, but the neighbour next to me (who I am aware is on a smaller package) is on BT aswell, she gets 70ms. Is 70ms too high? It seems to be that for everyone.

I'm migrating to BT Business next week? Will it improve?

I'm migrating to BT Business next week? Will it improve?

it might. Is it 832k upstream ?

I don't have a clue how to find out, isn't showing up anywhere on my account, just says the max you can get download is 2000Kbps (don't think it caught my new IP profile yet).

http://i52.tinypic.com/30ice1d.png

It says though in a banner that business traffic is prioritized.

re ping times - if I use speedtest.net to Dublin I get 93ms, Birmingham 50ms, so a 20 ms "irish sea penalty" may be at work, and if you test to Dublin you may get two of them.

If you don't have ADSL2+ WBC services on your exchange I think you'll be on a 448k upstream unless you pay BT Business about £60/mo but it is very obscure on the web site.